Joseph Kirk Douglas
Surpisre,AZ
Summary
Dedicated airline professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
38
38
years of professional experience
Work History
Manager Business Partner Performance
United Airlines
03.2017 - Current
- Communicated with vendors positively with particular attention to problem resolution.
- Processed operational data to assist in managing performance on the local station level.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Tracked trends and suggested enhancements to both challenge and refine vendor performance
- Wrote and managed Action Plans, Warning Notices and Probationary notices
Project Manager Contract Strategie
United Airlines
06.2015 - 03.2017
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Wrote scope of work for various lines of service used in the RFP process
Project Manager Market Completive Sourcing
United Airlines
04.2014 - 04.2015
- Liaised between senior management and front-line team members to outsource work to a vendor in 12 stations
- Managed a project plan to implement a change in staff at 12 locations
Airport Operations Hub Vendor Manager
United Airlines
11.2011 - 04.2015
- Managed 3 vendors to ensure contracted services were provided efficiently while maintaining high customer service standards.
- Handled problematic issues with the vendors to ensure quality of work
Customer Service Representative
United Airlines
07.1987 - 11.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Worked at the Gates, Ticket Count and Operation in IAD/ORD/PHX
- Worked as a ramp servicemen and ramp instructor in Phoenix
- Service Director at IAD/ORD/PHX
Reservations Sales Rep
United Airlines
01.1986 - 07.1987
- Telephone sales of United products and services.
Education
No Degree -
University of Hawaii At Hilo
Hilo, HIHigh School Diploma -
Hilo High School
Hilo06.1981
Skills
- Cross-Functional Communication
- Staff Management
- Financial Management
- Process Improvement
- Project Management
- Data Collection
- Employee Motivation
- Customer Relationship Management
- Vendor Engagement
- Operational Leadership
- Product Launching
- Regulatory Compliance
- Safety Procedures
- Verbal and Written Communication
- Issue Resolution
Timeline
Manager Business Partner Performance
United Airlines
03.2017 - Current
Project Manager Contract Strategie
United Airlines
06.2015 - 03.2017
Project Manager Market Completive Sourcing
United Airlines
04.2014 - 04.2015
Airport Operations Hub Vendor Manager
United Airlines
11.2011 - 04.2015
Customer Service Representative
United Airlines
07.1987 - 11.2011
Reservations Sales Rep
United Airlines
01.1986 - 07.1987
No Degree -
University of Hawaii At Hilo
High School Diploma -
Hilo High School
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