KIRK ELLINGTON
Brooklyn,NY
Summary
Dynamic and dedicated restaurant waiter with a proven track record at Bamboo Walk Caribbean Cuisine, excelling in customer service and complaint resolution. Skilled in upselling techniques and maintaining cleanliness, I foster strong guest engagement and loyalty, ensuring a memorable dining experience while efficiently managing high-pressure situations.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
Bamboo Walk Caribbean Cusine
05.2022 - 03.2025
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Embraced new customers with great customer service
- Performed inventory duties for the dining room and the Take out departments.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Restaurant Waiter
SUITE 704
02.2021 - 04.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas for optimal guest experience.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
Education
Associate of Science - SUPERVISORY MANAGEMENT
UNIVERSITY OF THE COMMON WEALTH CARIBBEAN
KINGTON,JAMAICA07-2018
Skills
- Order taking
- Food safety awareness
- Cleanliness
- Table setting
- Cash handling
- Memory retention
- Upselling techniques
- Customer service
- Problem-solving
- Complaint resolution
- Guest engagement
- Menu description knowledge
- Check accuracy
Languages
Spanish
Elementary
English
Full Professional
Timeline
Restaurant Waiter
Bamboo Walk Caribbean Cusine
05.2022 - 03.2025
Restaurant Waiter
SUITE 704
02.2021 - 04.2022
Associate of Science - SUPERVISORY MANAGEMENT
UNIVERSITY OF THE COMMON WEALTH CARIBBEAN
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