DeVonna Ward
North Las Vegas,US
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
14
14
years of professional experience
Work History
Barclays Bank
08.2023 - Current
- Comply with banks rules and regulations
- Answering high call volume
- Review customer account and payment history
- Make payments
- Handled technical issues and troubleshooting tasks.
- Assessed financial information to suggest appropriate offerings.
- Aided in administering programs designed to help customers in financial difficulty.
- Typing and thorough account notating
- Provided an analysis of account balances and transactions.
Western Alliance Bank
12.2022 - 05.2023
- Cash checks after ensuring that signatures are verified, receive checks and post entries into correct accounts
- Manage balancing, cash, coins, checks
- Provide information to clients regarding bank services, manage specialized services such as checking and savings accounts
- Provide account balance information to clients
- Trained employees on cash drawer operation
- Read and went over Wells Fargo messenger in huddles
- Managed and adhered to the retention in the BCR box
- Verified signatures dates and times on the cash movement log
- Adhered to Wells Fargo security and audit procedures
- Kept proper procedure and confidentiality with customer information
- Wire transfers
- Close accounts
- Change addresses
- Reorder debit cards/reset pins
- Monitor and reactive dormant accounts
- Verify customer transaction help dispute fraudulent activity
- Verify customer credit card transactions help customer understand billing information
- Reissue credit cards
- Assist customers in credit card payments and collection accounts
- Assist in charge backs and keeping customers accounts up to date
Wells Fargo
06.2021 - 12.2022
- Cash checks after ensuring that signatures are verified, receive checks and post entries into correct accounts
- Manage balancing, cash, coins, checks
- Provide information to clients regarding bank services, manage specialized services such as checking and savings accounts
- Provide account balance information to clients
- Trained employees on cash drawer operation
- Read and went over Wells Fargo messenger in huddles
- Managed and adhered to the retention in the BCR box
- Verified signatures dates and times on the cash movement log
- Adhered to Wells Fargo security and audit procedures
- Kept proper procedure and confidentiality with customer information
- Verify customer transaction help dispute fraudulent activity
- Verify customer credit card transactions help customer understand billing information
- Reissue credit cards
- Assist customers in credit card payments and collection accounts
- Assist in charge backs and keeping customers accounts up to date
Customer Service Rep 1
PennyMac
02.2020 - 10.2020
- Customer service
- Take mortgage payments
- Ten key
- Monitor privacy policy for each customer
- Advise of late fees and payments
- Go over mortgage disclosures
- Advise of escrow and mortgage changes or increases
- Update customer contact information
Associate Patient Care Coordinator
Southwest Medical
04.2018 - 07.2019
- Check patients in and out of appointments
- Call patients for appointment reminder
- Call patients to schedule follow-up appointments
- Obtaining prior authorization for patients insurance
- Scheduling patient surgeries
- Cash handling
- Dropping bank nightly
- Opening and closing procedures
- Maintaining privacy policy for each patient
- Ten key
- Verify all insurance for appointments
- Obtained demographics, adding in updating identification and insurance cards
- Verify health insurances, such as Medicare, Medicare subsidies, Medicaid, anthem Blue Cross, Blue Shield, United Health group, Teachers choice, UMR, Employees Selfs Funded, TRICARE for life, Health Net, VA, United health Care, Health Plan of Nevada ect
- Receiving authorization by signature from patient visit, placing patient bracelets
Professional Customer Service Representative
Wells Fargo
11.2016 - 04.2018
- Cash checks after ensuring that signatures are verified, receive checks and post entries into correct accounts
- Manage balancing, cash, coins, checks
- Provide information to clients regarding bank services, manage specialized services such as checking and savings accounts
- Provide account balance information to clients
- Trained employees on cash drawer operation
- Read and went over Wells Fargo messenger in huddles
- Managed and adhered to the retention in the BCR box
- Verified signatures dates and times on the cash movement log
- Adhered to Wells Fargo security and audit procedures
- Verify customer transaction help dispute fraudulent activity
- Verify customer credit card transactions help customer understand billing information
- Reissue credit cards
- Assist customers in credit card payments and collection accounts
- Assist in charge backs and keeping customers accounts up to date
- Keep proper procedure and confidentiality with customer information
Professional Banker IV
Nevada State Bank
12.2010 - 05.2015
- Cash checks after ensuring that signatures are verified, receive checks and post entries into correct accounts
- Manage balancing, cash, coins, checks
- Verify dates on incoming checks and ensure customers’ loan information is processed and maintained appropriately
- Receive cash from armored trucks and count and verify cash
- Verify cashiers checks
- Sort, file and record deposit slips
- Manage bank vaults to ensure correct cash balances
- Provide information to clients regarding bank services, manage specialized services such as checking and savings accounts, resolve discrepancies in accounts
- Provide account balance information to clients, accept and process loan payments
- Open and close accounts (ex
- Checking, savings, IRA’s etc.)
- Trained employees on cash drawer operation
- Adhered to NSB security and audit procedures
- Kept proper procedure and confidentiality with customer information
- Verify customer transaction help dispute fraudulent activity
- Verify customer credit card transactions help customer understand billing information
- Reissue credit cards
- Assist customers in credit card payments and collection accounts
- Assist in charge backs and keeping customers accounts up to date
Education
High School Diploma -
Legacy High School
North Las Vegas, NV, US06-2010
Skills
- Quality assurance
- Cash management
- Payment processing
- Fraud prevention
- Financial analysis
- Regulatory compliance
- Customer service
- Employee training
Timeline
Barclays Bank
08.2023 - Current
Western Alliance Bank
12.2022 - 05.2023
Wells Fargo
06.2021 - 12.2022
Customer Service Rep 1
PennyMac
02.2020 - 10.2020
Associate Patient Care Coordinator
Southwest Medical
04.2018 - 07.2019
Professional Customer Service Representative
Wells Fargo
11.2016 - 04.2018
Professional Banker IV
Nevada State Bank
12.2010 - 05.2015
High School Diploma -
Legacy High School