Kirkland Harper
Ridgecrest,CA
Summary
Dynamic Visitor Services Associate with a proven track record at Inyo National Forest, excelling in customer service and tour guiding. Recognized for enhancing visitor experiences through engaging narratives and effective communication. Dependable and adaptable, skilled in managing reservations and fostering teamwork to ensure guest satisfaction and operational efficiency.
Experienced with managing visitor interactions and providing comprehensive information to enhance guest experiences. Utilizes strong communication and problem-solving skills to address visitor needs and resolve concerns efficiently. Knowledge of fostering welcoming environment and ensuring visitor satisfaction through attentive service and accurate information delivery.
Overview
5
5
years of professional experience
Work History
Visitor Services Associate
Inyo National Forest
07.2022 - 12.2023
- Assisted visitors with inquiries, providing information on park services and regulations.
- Engaged in daily facility maintenance to ensure cleanliness and safety for all guests.
- Coordinated guided tours, enhancing visitor experience through informative and engaging narratives.
- Managed reservation systems for campgrounds, ensuring accurate bookings and customer satisfaction.
Erick Schat's
Customer Sales Associates
01.2020 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Food Runner
Whiskey Creek
04.2019 - 08.2020
- Delivered food promptly and accurately to enhance guest satisfaction.
- Assisted in maintaining cleanliness and organization of dining areas.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Monitored inventory levels and alerted management for replenishment needs.
Education
No Degree - Business
University of The People
Pasadena, CA09-2022
Skills
- Volunteer management
- Tour guiding
- Teamwork
- Customer service
- Dependability
- Goal setting
Accomplishments
Won 3 Belt Titles as Amatuer boxer
Timeline
Visitor Services Associate
Inyo National Forest
07.2022 - 12.2023
Erick Schat's
Customer Sales Associates
01.2020 - 09.2021
Food Runner
Whiskey Creek
04.2019 - 08.2020
No Degree - Business
University of The People
Won 3 Belt Titles as Amatuer boxer
I really worked my butt off to get them. I put in the time and dedication to get to where I am today. I work hard and never give up until the job is done. After I won my first belt it gave me a sense of self confidence to work even harder to win my next.