KIRRA MESSINA
Fort Worth
Overview
17
17
years of professional experience
Work History
Quality Assurance Analyst-Contractor
Nationwide
Remote
07.2024 - Current
- Maintains comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Confirms all products met required standards to guarantee satisfaction before completing policies.
- Maintains precise records of quality control outcomes and actions.
- Enhances product quality by conducting thorough analyses and implementing corrective actions.
- Achieves shorter lead times by optimizing workflow processes, resulting in faster delivery times for customers.
Licensing Specialist
Nationwide Insurance
Remote
02.2023 - 09.2023
- Processed complex requests from agents and firms in compliance with company policies.
- Maintained and updated regulatory and related information for assigned states and channels
- Analyzed and interpreted licensing laws and regulations
- Created strategies addressing documentation inconsistencies by working with internal and external stakeholders.
- Ensured accurate setup and upkeep of agents along with firms in the licensing platform.
Specialist, Business Analyst
Lincoln Financial Group
Remote
04.2017 - 05.2019
- Directs activities encompassing Business Analysis Planning, overseeing requirement execution and optimizing processes as needed.
- Verified and aligned new business data with existing findings to eliminate discrepancies prior to allocating resources.
- Coordinate with multiple teams to outline the impact on business operations.
- Developed and submitted comprehensive user acceptance criteria.
Operations Manager
Distribution Compensation
Fort Wayne, IN
12.2014 - 04.2017
- Managed the daily activities of individual contributors and overall teamwork processes.
- Facilitated staff development through robust coaching and strategic management.
- Established strong relationships with internal partners for process consistency.
- Orchestrated collaborative meetings aimed at accelerating workflows with automation solutions.
- Monitored and tracked trends with reporting to meet service standards
- Decreased staff headcount from 9 to 6 through process reorganization, achieving faster service delivery.
- Lowered production time across multiple processes by 80% through development of a customized ad hoc processing tool.
Senior Consultant, Commissions
Lincoln Financial Group
Fort Wayne, IN
09.2010 - 12.2014
- Fostered strong relationships with business partners via proactive service delivery.
- Reconciled commission accounts, ensuring alignment with the general ledger.
- Analyzed and identified inefficiencies to optimize business operations.
- Guided end-user trainers in developing training programs.
- Mentored peers, guided them through complex processing situations.
Associate/Underwriter
Lincoln Financial Group
Fort Wayne, IN
10.2007 - 09.2010
- Processed financial transactions and applications into company database
- Pinpointed and resolved challenges during the Fixed and Indexed Annuity underwriting process through comprehensive analysis.
- Stayed informed on changes in funds and market dynamics.
- Met or exceeded organizational benchmarks regularly.
Education
Bachelor of Accounting - undefined
Indiana Institute of Technology
June 2015
Skills
- Goal setting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Microsoft Office Suite
- Business process improvement
- Business planning
- Excellent communication
Timeline
Quality Assurance Analyst-Contractor
Nationwide
07.2024 - Current
Licensing Specialist
Nationwide Insurance
02.2023 - 09.2023
Specialist, Business Analyst
Lincoln Financial Group
04.2017 - 05.2019
Operations Manager
Distribution Compensation
12.2014 - 04.2017
Senior Consultant, Commissions
Lincoln Financial Group
09.2010 - 12.2014
Associate/Underwriter
Lincoln Financial Group
10.2007 - 09.2010
Bachelor of Accounting - undefined
Indiana Institute of Technology