Kirsta Bishop
Joplin,MO
Summary
Client-driven Lash Technician performs services to help clients achieve desired looks. Patient and engaging with great customer service skills. Educates clients on lash aftercare and promotes additional services to boost sales opportunities. Experienced lash tech provides optimal treatment and services while successfully liaising with clients. Valuable team player knowledgeable in lash lifting and tinting. Focuses on providing customers with memorable experiences to build clientele base with repeat business. Talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills. Proficient in scheduling and customer service skills.
Overview
15
15
years of professional experience
Work History
Personal Assistant
JTSolutions
07.2022 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Proofread and edited documents for accuracy and grammar.
- Increased customer service success rates by quickly resolving issues.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Played key role in organizing company-wide events, managing schedules to maximize attendance.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Lash Artist
Everlash
11.2016 - Current
- Consulted with clients to understand desired look and discuss available lash options.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Taught clients how best to care for lash extensions and prevent problems.
- Educated clients on how to clean and maintain lash extensions.
- Excellent communication and customer service skills.
- Work efficiently in a timely manner.
- Experience with a diverse range of people.
- Understanding of heath and safety issues.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Utilized exceptional customer service skills throughout lash consultations and services.
Call Center Representative
Welk Resorts
05.2010 - 12.2012
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Boosted customer service satisfaction ratings through consistent quality control.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Approved and terminated customer contracts upon request.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Key Holding Manager
Claires Stores Inc
01.2011 - 11.2012
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Assisted with scheduling, interviewing and other administrative tasks to boost success successful store.
- Developed professional relationships to improve retention of key customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Responsible for organizing all merchandise, returning misplaced items, ensuring orderly appearance of sales display.
- Preventing damaged and theft of merchandise.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained newly hired sales team in upselling techniques.
- Computer and cash register experience.
Education
High School Diploma -
Hollister High School
Hollister, MO05.2010
Skills
- Skin Types
- Hair Maintenance Expertise
- Special Occasion Styling
- Personnel Management
- Communications Strategies
- Customer Interaction
- Social Media Platforms
- Client Needs Assessment
- Outstanding Client Retention
- POS Terminal Operation
- Administrative Duties
- Build Customer Relationships
- Experience with computers and multiple systems
- Customer Service
- Project Management
- Following state guidelines and practices
Timeline
Personal Assistant
JTSolutions
07.2022 - Current
Lash Artist
Everlash
11.2016 - Current
Key Holding Manager
Claires Stores Inc
01.2011 - 11.2012
Call Center Representative
Welk Resorts
05.2010 - 12.2012
High School Diploma -
Hollister High School
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