Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Kirstain Todd

Starke ,UNITED STATES
Kirstain Todd

Summary

Dynamic professional with a solid foundation in team leadership, data analysis, and customer service, honed through diverse roles in medical, retail, and financial sectors. Demonstrates a keen ability to enhance operational efficiency and client satisfaction, utilizing strategic marketing and conflict resolution skills to drive growth and positive outcomes. Eager to leverage a robust skill set in future endeavors, contributing to innovative solutions and exceptional service delivery.

Overview

7
years of professional experience
1
Certification

Work History

Lake Butler Hospital

Patient Access Coordinator
10.2024 - Current

Job overview

  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Origins family medical

MEDICAL RECEPTIONIST
08.2023 - 10.2024

Job overview

  • Manage patient appointments, ensuring efficient scheduling and minimal wait times.
  • Facilitate smooth communication between patients and medical staff, enhancing patient satisfaction.
  • Maintain accurate patient records, contributing to effective healthcare delivery.
  • Handle billing inquiries, resolving issues promptly to improve patient experience.
  • Coordinating patient appointments and managing electronic health records, ensuring smooth clinic operations and exceptional patient care.

Cricket wireless

STORE MANAGER
06.2021 - 07.2023

Job overview

  • Led a team of 10, enhancing customer satisfaction through effective training and support.
  • Boosted sales by optimizing inventory management and streamlining store operations.
  • Implemented strategic marketing initiatives, resulting in increased foot traffic and revenue.
  • Resolved customer issues promptly, improving store reputation and client retention.
  • Analyzed sales data to identify trends and adjust strategies, achieving measurable growth.
  • Led store operations, driving sales growth and customer satisfaction.
  • Implemented strategic initiatives, resulting in improved team performance and revenue gains.

Douglas knight and associates

DEBT COLLECTOR
02.2019 - 05.2021

Job overview

  • Collected overdue payments, achieving a 75% recovery rate through effective negotiation.
  • Resolved disputes collaboratively, fostering positive client relationships and reducing complaints.
  • Analyzed debtor accounts, identifying trends to improve collection strategies and efficiency.
  • Implemented payment plans, resulting in a substantial decrease in outstanding balances.
  • Communicated with clients to clarify payment terms, enhancing understanding and compliance.
  • Work from home position

Education

Dixie county high school
Cross city, fl

HIGH SCHOOL DIPLOMA
01.2019

Skills

  • Team Leadership
  • Data Analysis
  • Customer Service
  • Inventory Management
  • Conflict Resolution
  • Marketing Strategy
  • Patient Advocacy
  • Patient registration
  • HIPAA compliance
  • Appointment scheduling
  • Strong organization

Certification

Patient access coordinator certification

Patient access specialist certified

Timeline

Patient Access Coordinator

Lake Butler Hospital
10.2024 - Current

MEDICAL RECEPTIONIST

Origins family medical
08.2023 - 10.2024

STORE MANAGER

Cricket wireless
06.2021 - 07.2023

DEBT COLLECTOR

Douglas knight and associates
02.2019 - 05.2021

Dixie county high school

HIGH SCHOOL DIPLOMA

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