Kirsten Boyle
Gnadenhutten,OH
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
19
19
years of professional experience
Work History
Customer Service Representative Remote
Fusion CX / Intuit
Work From Home, OH
01.2025 - Current
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Office Assistant/Shipping Clerk
Badboy Blasters Inc.
03.2014 - 01.2025
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
Live Chat Representative
Foundever Work From
03.2024 - 05.2024
- Providing real-time customer support through chat, resolving customer issues promptly, demonstrating excellent written communication skills
- Utilizing knowledge base systems effectively
- Multitask, work well under pressure, and adapt to different customer needs while ensuring a positive customer experience.
- Developed rapport with customers through engaging conversations that fostered brand loyalty and repeat business.
Customer Service Representative Work From Home
Broadpath
11.2023 - 01.2024
- Responding to customer inquiries and providing assistance via phone, email, or chat
- Experienced Data Entry
- Providing product information
- Processing orders, returns, and exchanges
- Maintaining accurate customer records and updating information.
Dispatcher
Diebold/Securitas
12.2011 - 03.2014
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Customer Service Representative
FedEx Freight
09.2006 - 11.2011
- Answered incoming calls and emails from customers regarding freight services
- Provided information about shipping options, rates, and delivery times
- Assisted customers with tracking their shipments and resolving delivery issues
- Followed up with customers to ensure their issues have been resolved satisfactory
- Maintained accurate records of customer interactions and transactions
- Ensured all documentation complies with company policies and regulatory requirements
- Identified opportunities to upsell additional services and products.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Education
Diploma -
Graduate East Canton High School
East Canton, OH05.1993
Skills
- Customer service
- Active listening
- Data entry
- Schedule management
- Verbal communication
- Confidentiality handling
- Word processing
- Supply inventory
- Business correspondence
- Billing and coding
- Multitasking and organization
- File organization
- Inventory management
- Payroll
- Customer engagement
- Payroll and accounts payable and receivable
- Scanning and copying
- Computer skills
- Computer proficiency
- Microsoft office expertise
- Shipping and receiving
- Meeting planning
- Route planning
- Mail handling
- Excel spreadsheets
- Invoice processing
- Confidentiality maintenance
- Professional and mature
- Task prioritization
- Continuous improvement
- QuickBooks
- Clerical Task
- Rate Quotes
Timeline
Customer Service Representative Remote
Fusion CX / Intuit
01.2025 - Current
Live Chat Representative
Foundever Work From
03.2024 - 05.2024
Customer Service Representative Work From Home
Broadpath
11.2023 - 01.2024
Office Assistant/Shipping Clerk
Badboy Blasters Inc.
03.2014 - 01.2025
Dispatcher
Diebold/Securitas
12.2011 - 03.2014
Customer Service Representative
FedEx Freight
09.2006 - 11.2011
Diploma -
Graduate East Canton High School