Kirsten Buchanan
Mastic Beach,NY
Summary
Versatile Administrative Professional with expertise in healthcare practices and compliance standards. Managed multiple projects while ensuring adherence to strict deadlines and promoting community participation for individuals with diverse needs. Demonstrated advanced skills in Microsoft Office, Epic, and Denticon, contributing to operational efficiency and effective communication.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
RiseLife Services
Riverhead, New York
07.2026 - Current
- Followed person-centered support plans and behavior support guidelines.
- Supported individuals with daily living tasks and personal care routines.
- Followed care plan and directions to administer medications.
- Promoted community participation through outings, errands, and appointments.
- Maintained clean, safe living spaces for residential program participants.
- Documented services, incidents, and shift notes in agency records.
Dental Receptionist
FourEverSmile
Hauppauge, NY
09.2025 - 07.2026
- Coordinated scheduling for appointments and meetings, optimizing calendar efficiency.
- Coordinated scheduling for appointments and meetings, enhancing overall office productivity.
- Assisted with onboarding new staff, developing training materials on office procedures and protocols.
- Implemented improvements in office organization, streamlining workflow processes across departments.
Assistant
SGC Engineering LLC
Maplesville, AL
06.2022 - 01.2023
- Streamlined office operations by organizing filing systems and prioritizing tasks, improving overall workflow.
- Improved team communication through efficient scheduling, meeting coordination, and managing correspondence.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Expedited document processing through precise data entry and timely filing, ensuring quick access to information.
Patient Service Representative
Shelby Baptist Medical Center
Alabaster, AL
06.2021 - 06.2022
- Entered and updated patient demographic and insurance data in electronic medical record system, ensuring accuracy for improved patient care.
- Filed and maintained patient records per HIPAA regulations, safeguarding patient confidentiality and compliance.
- Facilitated communication between patients and various departments and staff.
- Facilitated effective communication between patients and departments, enhancing patient experience and service coordination.
- Filed and maintained patient records in accordance with HIPAA regulations.
Cashier
Walmart
Clanton, AL
03.2020 - 06.2021
- Conducted regular inventory counts to ensure accurate stock levels and prevent stockouts.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained composure in high-pressure situations, effectively managing busy periods and challenging interactions.
- Cross-trained in various departments throughout the store.
Fast Food Cashier
Dominos Pizza Inc.
Clanton, AL
05.2019 - 03.2020
- Balanced customer orders and requests, enhancing satisfaction through effective multitasking.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Collaborated with team members during peak hours, facilitating smooth operations and reducing customer wait times.
- Adapted quickly to various roles within the food service environment.
- Managed multiple orders simultaneously, ensuring quality and accuracy in service delivery.
Education
Associate of Science - Criminal Justice
Jefferson State Community College
Birmingham, ALHigh School Diploma -
Isabella High School
Maplesville, ALPh.D. - Forensic Psychology
John Jay College of Criminal Justice
New York, NYSkills
- Individualized Support
- Crisis Intervention
- Health Monitoring
- Community engagement
- Appointment scheduling
- Data Entry
- Records management
- File organization
- Microsoft Office
- Office Administration
- Time Management
Timeline
Direct Support Professional
RiseLife Services
07.2026 - Current
Dental Receptionist
FourEverSmile
09.2025 - 07.2026
Assistant
SGC Engineering LLC
06.2022 - 01.2023
Patient Service Representative
Shelby Baptist Medical Center
06.2021 - 06.2022
Cashier
Walmart
03.2020 - 06.2021
Fast Food Cashier
Dominos Pizza Inc.
05.2019 - 03.2020
Associate of Science - Criminal Justice
Jefferson State Community College
High School Diploma -
Isabella High School
Ph.D. - Forensic Psychology
John Jay College of Criminal Justice