Kirsten Carpenter Brenner
Honolulu,HI
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
11
11
years of professional experience
Work History
Account Manager
Island Events
Honolulu, HI
04.2018 - Current
- Oversaw new business development and customer servicing.
- Built, strengthened and primary contact for long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Worked collaboratively with vendors and suppliers to develop new/improved products and services that benefit both parties
- Managed administrative logistics of destination incentive meetings and events planning, event booking and event promotions
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Trainer, Server
Tiki's Grill And Bar
Honolulu , Hawaii
02.2014 - 04.2018
- Conducted interviews with participants to assess eligibility.
- Quickly adapted training plans for guest needs, keeping timelines, budgets and desires in mind.
- Trained new members of guest service team.
- Monitored participant workflow and behaviors throughout training process.
- Responsible to serve customers food and beverage in fast pace and demand environment
Event Production Specialist
Gourmet Events Hawaii
Honolulu , Hawaii
12.2016 - 03.2018
- Direct planning and execution of events for Corporate, Corporate-Local, and Private Celebration clients
- Coordinated with participating vendors during event planning.
- Performed face-to-face meetings to finalize contract for services and event details.
- Established working relationships with clients by organizing various events.
- Responsible for spearheading implantation of CaterEase Event Software
Staffing Coordinator
Gourmet Events Hawaii
Honolulu , Hawaii
08.2015 - 12.2016
- Interviewed, hired and mentored over 700 new personnel and oversaw all staffing operations.
- Developed and facilitated new-hire orientations.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
- Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
Education
Bachelor of Arts - Communications
University of Hawaii At Manoa
Hawaii 05.2017
Skills
- Advertising Campaigns
- Verbal and Written Communication
- Revenue Growth
- Content Creation
- Meeting Support
- Event Production & Execution
Volunteer Work
Make A Wish - Wish Granter September 2019 - Present
- Liaison between wish children and Make-A-Wish corporate.
- Organized meeting with wish children, family and affiliates to plan wish and essential to fulfillment.
Honolulu Food Bank April 2020 - March 2021
- Provided hunger relief to those in need. Assisted in collecting, sorting and distribute food to organizations and agencies that rely on Honolulu Food Bank support
Keike to Kapuna Foundation April 2020-March 2021
- Provided hunger relief to those children and elderly in communities with limited assistance with meal preparation and food delivery.
Executive Women International – ASIST Chair September 2020-October 2021
- Responsible for facilitating the process for the Adult Student in Scholastic Transition Scholarship program, providing financial support to adult students in a variety of transitional situations.
- Liaison for EWI and the community to determine the best suited for the non-discriminatory, educational scholarship program for the benefit of the non-traditional student pursuing higher education.
Executive Women International – Programs Director September 2021-October 2022
- Responsible for organizing and hosting monthly committee member meetings.
- Ensuring meeting programs support the mission of EWI and deliver value to members firms, representatives and employees
Timeline
Account Manager
Island Events
04.2018 - Current
Event Production Specialist
Gourmet Events Hawaii
12.2016 - 03.2018
Staffing Coordinator
Gourmet Events Hawaii
08.2015 - 12.2016
Trainer, Server
Tiki's Grill And Bar
02.2014 - 04.2018
Bachelor of Arts - Communications
University of Hawaii At Manoa
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