Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Kirsten Carter

Macon,GA

Summary

Seeking a challenging yet rewarding role where I can utilize my 7 years of Customer Service where I provide fast, empathetic and accurate support to a wide variety of customers. I’m an amazing team player and even better worker and I'm always ready to learn something new and dominate it Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

7
7
years of professional experience

Work History

Conduent Customer Experience Associate

Conduent
07.2023 - 01.2024
  • Assess calls to provide service immediately, be transferred, or require follow up for client resolution, help submit claims, acknowledge and resolve customer complaints and difficult situations, communicate effectively in a warm and empathetic manner.

Amazon Warehouse Associate

07.2022 - 07.2023
  • Store merchandise in assorted size bins and ensure that they are placed safely and correctly.

Chick Fil A Team leader

02.2020 - 07.2022
  • Insure customers are satisfied with their order, address guest issues that might arise, ensure that team members are completing their job and that the store is clean, expected to answer phone, responsible for making sure the weekly checklist is done.

SkyKing Fireworks Team Member

05.2018 - 07.2020
  • Help make sure the customers are satisfied, walk the floor and help convince customers to make purchases, help make sure the store is cleaned daily, place products and make sure the product is priced correctly.

McDonalds Team Member

03.2017 - 03.2018
  • Ensure customers leave satisfied, maintain a clean environment for employees and customers, count down drawer at the end of every shift.

Noerrs Programs

11.2016 - 12.2016
  • Ensure customers are satisfied and help them pick out picture packages.

Education

Medical Billing and Coding -

Devry University

Nursing Degree (left to take care of childcare) -

MGA
01.2019

Nursing (Transferred to MGA) -

Gordon State
01.2018

Skills

  • Social Media Monitoring
  • CRM Software
  • Request management
  • Client Advocacy

Websites

Timeline

Conduent Customer Experience Associate

Conduent
07.2023 - 01.2024

Amazon Warehouse Associate

07.2022 - 07.2023

Chick Fil A Team leader

02.2020 - 07.2022

SkyKing Fireworks Team Member

05.2018 - 07.2020

McDonalds Team Member

03.2017 - 03.2018

Noerrs Programs

11.2016 - 12.2016

Medical Billing and Coding -

Devry University

Nursing Degree (left to take care of childcare) -

MGA

Nursing (Transferred to MGA) -

Gordon State

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Kirsten Carter