Kirsten Davis
McCalla,AL
Summary
Dynamic and detail-oriented professional with a strong work ethic, experienced at UAB Medicine as a Guest Service Representative. Proven track record in customer service excellence and cash handling, adept at resolving issues and fostering guest loyalty. Skilled in patient scheduling and maintaining high satisfaction levels through effective communication and proactive problem-solving.
Personable and proactive with passion for delivering exceptional guest experiences. Demonstrates solid understanding of customer service principles, coupled with strong communication and problem-solving skills. Committed to creating welcoming environment and ensuring high levels of guest satisfaction.
Developed skills in fast-paced environment, including effective communication, time management, and resource allocation. Seeking to transition into new field where these skills can be leveraged to drive efficiency and productivity. Focused on delivering results through strategic planning and coordination.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Service Representative
UAB Medicine
05.2025 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Cashier
Walmart
05.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Scheduler
WakeMed Health
10.2022 - 08.2023
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
- Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
Education
High School Diploma -
LEESVILLE ROAD HIGH SCHOOL
Raleigh, NC06-2023
Bachelor of Science - Kinesiology
University of Alabama At Birmingham
Birmingham, AL12-2027
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Attention to detail
- Data entry
- Strong work ethic
- Telephone etiquette
- Patient scheduling
Certification
CPR
Timeline
Guest Service Representative
UAB Medicine
05.2025 - Current
Cashier
Walmart
05.2024 - 08.2024
Scheduler
WakeMed Health
10.2022 - 08.2023
High School Diploma -
LEESVILLE ROAD HIGH SCHOOL
Bachelor of Science - Kinesiology
University of Alabama At Birmingham
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