Kirsten Dickerson
Snellville,GA
Summary
Professional Business Woman; specializing in Aesthetics, with A lot Hospitality and Customer Service Experience. Competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, Driven to change lives in the beauty industry, by providing a unique memorable experience, that also meets the clients needs. Looking forward to expanding my knowledge and business relationships.
Overview
5
5
years of professional experience
Work History
Night Auditor and Front Desk Representative
Hyatt Centric Buckhead
Buckhead, GA
11.2021 - 08.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system and greeted callers enthusiastically.
- Kept accounts in balance and ran daily reports to verify totals.
- Collected room deposits, fees and payments.
Server
Ritz-Carlton
Atlanta, GA
06.2021 - 11.2021
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
Night Auditor
Fairfield Inn & Suites By Marriot
Atlanta, GA
02.2021 - 08.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
Spa Associate Intern
Sensibilities Spa
Dunwoody, GA
10.2019 - 08.2021
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
Delivery Driver
Amazon
Duluth, GA
05.2020 - 03.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
Server and Hostess
Bonefish Grill Restaurants
Snellville, GA
08.2018 - 03.2019
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
No Degree - Business Administration And Management
Xavier University of Louisiana
New Orleans, LANo Degree - Aesthetics
Atlanta School of Massage
Atlanta, GAAssociate of Arts - Master Aesthetician
The Elaine Sterling Institute
Buckhead, GA04.2023
High School Diploma -
South Gwinnett High School
Snellville, GA05.2016
Skills
- Correspondence Management
- Multi-Line Phone Systems
- Sales and Customer Service
- Hospitality
- CPR Certified
- Barbicide Certified
- Dermalogica Professional
- Laser Practitioner
- Alcohol seller License
- Auditor
Timeline
Night Auditor and Front Desk Representative
Hyatt Centric Buckhead
11.2021 - 08.2022
Server
Ritz-Carlton
06.2021 - 11.2021
Night Auditor
Fairfield Inn & Suites By Marriot
02.2021 - 08.2021
Delivery Driver
Amazon
05.2020 - 03.2021
Spa Associate Intern
Sensibilities Spa
10.2019 - 08.2021
Server and Hostess
Bonefish Grill Restaurants
08.2018 - 03.2019
No Degree - Business Administration And Management
Xavier University of Louisiana
No Degree - Aesthetics
Atlanta School of Massage
Associate of Arts - Master Aesthetician
The Elaine Sterling Institute
High School Diploma -
South Gwinnett High School
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