Kirsten Fields
Forest Grove,OR
Summary
Dynamic operations professional with a proven track record in optimizing processes and driving efficiency across diverse environments. Expertise in team collaboration, strategic planning, and delivering measurable results supports a commitment to excellence. Demonstrated ability to adapt to evolving needs while effectively leading cross-functional teams toward common goals. Proficient in project management, process improvement, and resource allocation, consistently recognized for enhancing operational performance and fostering a culture of continuous improvement.
Overview
14
14
years of professional experience
Work History
Operations Manager
Pacific Dental Services
Oregon
08.2019 - Current
- Lead daily operations, planning, and decision-making to drive business growth.
- Achieved 0% turnover rate while increasing year-over-year production by 20% and NOI by 31%.
- Analyzed performance data to identify improvement opportunities and implement solutions.
- Streamlined operational workflows, enhancing efficiency across multiple dental practices.
- Led cross-functional teams to implement process improvements and optimize patient flow.
- Developed training programs for staff, increasing service quality and team performance.
- Analyzed key performance indicators to identify trends and drive strategic decision-making.
- Facilitated compliance with regulatory standards, maintaining high levels of operational integrity.
- Managed inventory control systems, reducing waste and ensuring availability of dental supplies.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
Events Manager
Cinetopia
Oregon
05.2012 - 08.2019
- Managed events for 50–600 guests, leading teams of up to 30 staff members to ensure seamless execution.
- Developed and managed event budgets, optimizing resource allocation for maximum impact.
- Cultivated relationships with vendors and sponsors, enhancing event quality and attendee experience.
- Coordinated logistics for events, ensuring seamless execution from planning to post-event evaluation.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
Education
Diploma -
Aloha High School
01-2014
Skills
- Leadership & Team Development
- Conflict Management
- Strategic Planning
- Organizational Skills
- Decision-Making
- Critical Thinking
- Budget Management
- Reporting & Data Analysis
- Employee relations and conflict resolution
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
Pacific Dental Services
08.2019 - Current
Events Manager
Cinetopia
05.2012 - 08.2019
Diploma -
Aloha High School
AWARDS & RECOGNITION
Operations Manager of the Year (2022), National Operations Manager of the Quarter, National Office of the Quarter, Best NOI Improvement of the Year, National Operations Manager XP Award (2025) through Pacific Dental Services
Operations Manager XP winner 2025
Awarded the XP Award as an Operations Manager at Pacific Dental Services for leading a top-performing office nationwide, achieving strong business results, and delivering an exceptional patient experience.