John Willman
El Paso
Summary
Operations Manager with extensive experience in construction, transportation, and logistics. Known for transforming underperforming departments into profitable operations while ensuring high customer satisfaction and safety compliance. Adept at leading diverse teams, managing complex logistics, and implementing process improvements that enhance operational efficiency.
Overview
18
18
years of professional experience
Work History
Operations Manager
Builders FirstSource
06.2023 - Current
- Led daily operations for team of 30–40 employees, ensuring smooth workflow across diverse roles including truck drivers, maintenance technicians, and assemblers.
- Oversaw safety compliance, production schedules, equipment maintenance, and dispatch operations to maintain operational efficiency and facility organization.
- Implemented operational improvements that transformed an underperforming department into a profitable operation through stronger staffing decisions, improved customer relations, and enhanced product quality.
- Managed hiring, onboarding, and employee development initiatives to enhance team capabilities and address performance through corrective actions.
- Coordinate customer deliveries and job site repairs to ensure on-time service and high customer satisfaction.
Fleet Manager
Mesilla Valley Transportation
07.2022 - 06.2023
- Managed 25–35 regional van drivers, ensuring operational efficiency and meeting service expectations.
- Monitored fleet performance and operational metrics, identifying areas for improvement in efficiency and customer satisfaction.
- Coordinated freight movement to enhance driver productivity and ensure consistent load coverage.
- Maintained strong relationships with key customers through proactive communication and dependable on-time service.
Operations Manager
Boyd Bros. Transportation, Inc.
03.2021 - 07.2022
- Managed multimillion-dollar flat steel transportation contract operations, ensuring compliance and performance standards.
- Oversaw coordination of 500 flatbed trucks and over-the-road drivers, optimizing logistics and delivery schedules.
- Managed the movement of 75–100 steel loads daily, ensuring efficient loading, unloading, and delivery performance.
- Supervised 20 truck drivers, forklift operators, and office personnel in daily logistics operations.
- Focused on reducing driver turnover and enhancing customer and shipper relationships to drive revenue growth.
Fleet Manager / Orientation Instructor / Operations Lead
Boyd Bros. Transportation, Inc.
12.2015 - 03.2021
- Managed 35–50 trucks and drivers to ensure compliance with safety and maintenance standards, contributing to operational reliability.
- Conducted orientation and hands-on training for new flatbed drivers covering safety, cargo securement, and operational expectations.
- Trained and developed new driver managers on dispatch systems, communication standards, operational procedures, and profitability management, enhancing team effectiveness.
- Coordinated communication between drivers, planners, and customers to maintain on-time service performance.
- Developed operational strategies to enhance driver productivity and support work-life balance initiatives, fostering a positive work environment.
Operator / Dispatcher / Supervisor
U.S. Army
06.2008 - 12.2015
- Supervised 5–20 drivers, ensuring achievement of over 750,000 accident-free miles within one year.
- Managed accountability and maintenance for 45 vehicles and 65 trailers valued at more than $10 million with zero loss.
- Accrued over 250,000 safe driving miles while transporting fuel, food, water, and hazardous materials.
- Ensured strict compliance with military safety, transportation, and logistics standards.
Education
Bachelor of Science - Business Management
Grantham University
06-2019
Skills
- Operations Management
- Fleet & Transportation Management
- Dispatch & Logistics Coordination
- Budgeting & Cost Control
- Inventory Control
- Production scheduling
- Process Improvement
- Safety Compliance & Training
- Microsoft Excel
- Microsoft Office Suite
- Microsoft Outlook
- AS400
- Dayforce
- Online Systems & Reporting Tools
- Leadership & Team Development
- Performance management
- Goal-Oriented Leadership
- Time Management & Organization
- Customer Relations
- Problem solving
- Team building
Professional Development And Certifications
- Dale Carnegie Training Course, 01/01/18
- Warrior Leaders Course (Junior Management Professional Development), 01/01/13
- Hazardous Material 11 Certification, 01/01/13
- Advanced Individual Training for Motor Transport Operator Course, 01/01/08
Key Qualifications
- Operations Management
- Fleet & Transportation Management
- Leadership & Team Development
- Safety Compliance & Training
- Process Improvement
- Budgeting & Cost Control
- Inventory Control
- Dispatch & Logistics Coordination
- Customer Relations
- Employee Onboarding & Training
- Problem Solving & Decision Making
- Time Management & Organization
- Corrective Action & Performance Management
- Public Speaking & Communication
- Goal-Oriented Leadership
Timeline
Operations Manager
Builders FirstSource
06.2023 - Current
Fleet Manager
Mesilla Valley Transportation
07.2022 - 06.2023
Operations Manager
Boyd Bros. Transportation, Inc.
03.2021 - 07.2022
Fleet Manager / Orientation Instructor / Operations Lead
Boyd Bros. Transportation, Inc.
12.2015 - 03.2021
Operator / Dispatcher / Supervisor
U.S. Army
06.2008 - 12.2015
Bachelor of Science - Business Management
Grantham University