Kirsten Franks
Cleveland,TN
Summary
Analytical Warranty Manager with a strong track record in claims analysis and process enhancement. Known for leveraging data-driven insights to optimize warranty management and foster positive relationships with homeowners and contractors.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Warranty Manager
RP Homes
Chattanooga, Tennessee
11.2025 - Current
- Managed warranty claims process for residential properties, ensuring timely repairs and service completion.
- Developed strong vendor relationships to facilitate efficient claims processing.
- Analyzed warranty data to identify trends and areas for potential improvement.
- Compiled monthly performance reports on warranty metrics for senior management review.
- Communicated warranty coverage and claims status effectively with homeowners.
- Implemented process improvements to enhance efficiency in warranty management.
- Coordinated with internal departments, including sales, marketing, finance, legal, and engineering on warranty matters.
Warranty Coordinator
RP Homes
Chattanooga, Tennessee
08.2023 - 11.2025
- Facilitated timely resolutions by coordinating communications among homeowners, contractors, and service teams.
- Ensured warranty documentation compliance by thoroughly reviewing and analyzing company policies.
- Developed and maintained organized records of warranty claims and resolutions for efficiency.
- Compiled monthly warranty reports to inform management decision-making processes.
- Managed appointment bookings while confirming schedules with relevant parties.
- Analyzed departmental financial activities to provide budgetary input for managers.
Pro Shop Manager
Point University
West Point, Georgia
10.2021 - 02.2022
- Supervised staff, providing training on product knowledge and customer service to improve customer experience.
- Analyzed financial data, including sales reports, to inform inventory purchasing decisions and promotional strategies.
- Cultivated customer relationships to ensure satisfaction and encourage repeat business.
- Prepared staff schedules and assigned duties to enhance team workflow efficiency.
- Collaborated with teams to organize events, increasing community engagement and participation.
Pro Shop Attendant
Point University
West Point, Georgia
05.2019 - 08.2023
- Coordinated with team members to ensure efficient operations.
- Executed and organized events and tournaments to improve guest experiences.
- Performed daily opening and closing procedures in line with established guidelines.
- Delivered exceptional customer service by greeting guests effectively.
- Managed supply orders from vendors, maintaining adherence to budget constraints.
Education
Associate of Arts -
Jefferson State Community College
Birmingham, Alabama, AL05-2024
Skills
- Warranty management
- Claims analysis
- Risk assessment
- Vendor relations
- Process improvement
- Data analysis
- Project coordination
- Customer relationship management
Certification
OSHA 10
Timeline
Warranty Manager
RP Homes
11.2025 - Current
Warranty Coordinator
RP Homes
08.2023 - 11.2025
Pro Shop Manager
Point University
10.2021 - 02.2022
Pro Shop Attendant
Point University
05.2019 - 08.2023
Associate of Arts -
Jefferson State Community College