Kirsten Hill

• Answered phones to offer information and proactively solve guests' problems.
• Made reservations for guests, checked availability and completed cancellations or changes in system.
• Went above and beyond to enhance guests' park experiences.
• Explained park accommodations, dining choices and recreation opportunities to guests.

- Completed a total of 100 hours with a shadowing internship, gaining hands-on experience in patient care.
- Provided one-on-one support to pediatric patients during therapy sessions, observing various therapeutic techniques.
- Learned and observed charting processes, understanding the importance of accurate documentation in patient care.
- Gained exposure to a wide range of pediatric disabilities, enhancing my knowledge and understanding of different conditions.

- Provided in-home care for two infants with special needs, ensuring their daily needs were met with compassion and attentiveness.
- Transported and accompanied children to speech, feeding, and occupational therapy sessions, supporting their therapeutic progress.
- Assisted with therapeutic exercises and activities at home as recommended by therapists to enhance developmental outcomes.
- Managed daily routines, including feeding, bathing, and administering medications, while ensuring a safe and nurturing environment.
- Communicated effectively with parents and therapists to coordinate care and track developmental milestones.