Kirsten Kalkut
Loudonville,NY
Summary
Professional experience in account management, focusing on building strong client relationships and driving business growth. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
2026
2026
years of professional experience
Work History
Account Manager
Wholesale Payments
11.2025 - Current
- Managed client accounts, ensuring timely communication and satisfaction with services provided.
- Developed strategic plans to increase customer retention and enhance service offerings.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
- Conducted regular account reviews, identifying growth opportunities and addressing client concerns proactively.
- Led initiatives to implement CRM systems, improving data accuracy and tracking of client interactions.
Automotive Sales Consultant
DeNooyer Chevrolet Inc
07.2021 - 07.2025
- Built rapport with potential customers to improve the possibility of sales in the future.
- Conducted vehicle presentations, highlighting features and benefits to facilitate informed purchasing decisions.
- Demonstrated product knowledge to enhance customer engagement and drive sales conversions.
- Collaborated with finance department to streamline financing options for customers, improving transaction efficiency.
Server
Delmonico's Italian Steakhouse
09.2019 - 03.2020
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized dining experiences.
- Managed table assignments effectively, optimizing seating arrangements to maximize restaurant capacity during peak hours.
- Trained and mentored new staff on menu offerings and service protocols, fostering team efficiency and cohesion.
Bartender
BrickHouse
02.2018 - 09.2019
- Crafted and served a diverse range of cocktails and beverages, ensuring high-quality standards.
- Managed bar inventory and supplies, optimizing stock levels to reduce waste.
- Trained and mentored junior bartenders on service techniques and menu knowledge.
- Developed seasonal cocktail menus, enhancing customer experience through innovative offerings.
Banquet Captain
The Edison Club
07.2016 - 09.2018
- Supervised event setups and breakdowns, ensuring adherence to client specifications.
- Coordinated with kitchen staff to deliver high-quality service during events.
- Trained and mentored junior staff on service standards and best practices.
- Managed guest relations, addressing inquiries and resolving issues promptly.
Server
Otooles Restaurant
2016 - 2017
- Delivered exceptional customer service, ensuring guest satisfaction and positive dining experiences.
- Managed multiple tables simultaneously, prioritizing efficiency and attention to detail.
- Collaborated with kitchen staff to coordinate timely meal preparation and delivery.
- Trained new servers on menu knowledge, service standards, and operational procedures.
Server
Mohawk Golf Club
2015 - 2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Counter Server
Lucia Two Go
2014 - 2015
- Operated cash register and processed transactions accurately, maintaining financial integrity.
- Collaborated with kitchen staff to streamline order fulfillment, improving service speed and accuracy.
- Processed cash, debit and credit card payments.
Counter Server
Juicy Burgers & More
2012 - 2015
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed food preparation and assembly, adhering to safety and hygiene standards.
- Assisted in inventory management, tracking stock levels to minimize waste and ensure availability.
- Trained new staff on operational procedures and customer service best practices, enhancing team efficiency.
Education
High School Diploma -
Guilderland High School
Guilderland, NYSkills
- Account management
- Client relationship management
- CRM software proficiency
- Sales development
- Building rapport
- Networking skills
Timeline
Account Manager
Wholesale Payments
11.2025 - Current
Automotive Sales Consultant
DeNooyer Chevrolet Inc
07.2021 - 07.2025
Server
Delmonico's Italian Steakhouse
09.2019 - 03.2020
Bartender
BrickHouse
02.2018 - 09.2019
Banquet Captain
The Edison Club
07.2016 - 09.2018
Server
Otooles Restaurant
2016 - 2017
Server
Mohawk Golf Club
2015 - 2016
Counter Server
Lucia Two Go
2014 - 2015
Counter Server
Juicy Burgers & More
2012 - 2015
High School Diploma -
Guilderland High School