Kirsten Kemp
Rocklin,CA
Summary
Strategic retail leader with 17 years of experience in multi-unit management, talent acquisition, and operational strategy. Expertise in recruiting top talent, building high-performing teams, and developing leadership pipelines that foster engagement and accountability. Skilled in designing recruitment and training programs that enhance retention and prepare future leaders for advancement.
Overview
16
16
years of professional experience
Work History
Community Leader
lululemon
Roseville, CA
01.2018 - 07.2024
- Cultivated partnerships with ambassadors, local businesses, and community leaders to drive community engagement.
- Executed localized community engagement strategies that strengthened brand visibility and fostered guest loyalty.
- Collaborated with store leadership to integrate community initiatives with business objectives, enhancing overall guest experience.
General Manager
Vuori
Roseville, CA
08.2024 - 07.2026
- Led a high-volume retail business with a people-first, results-driven leadership approach, delivering strong performance across sales, guest experience, employee engagement, operations, and community.
- Elevated store to a Top 10 fleet-wide NPS ranking, increasing guest experience score from 88% to 90%.
- Achieved a 4.73 Employee Engagement Score with 100% participation, ranking in the 92nd percentile of the Gallup database.
- Built and executed a full talent acquisition and development strategy, identifying top talent across the organization and creating a strong internal leadership pipeline; developed and promoted six team members in less than two years into increased levels of responsibility.
- Designed and implemented a recruitment, hiring, onboarding, and training program in partnership with New Store Opening and Community teams, intentionally building culture from day one while establishing strong tenure, engagement, and performance expectations.
- Generated $123K in community-driven, event-based revenue through strategic partnerships and localized engagement efforts.
- Developed leadership bench, resulting in top talent recognition at District Leadership Summit and positioning for expanded opportunities.
- Established feedback-driven culture focused on engagement, high standards, accountability, and continuous development.
Store Manager
lululemon
Los Angeles, CA
01.2014 - 08.2017
- Executed operational strategies for 16 new store openings, achieving successful launches and maintaining high performance.
- Successfully led two new store openings and four existing locations, consistently exceeding sales goals.
- Served as interim regional manager for 12 weeks, leading strategy calls and coordinating store manager meetings to align regional objectives.
- Collaborated with regional manager to implement inclusive people strategies as regional people lead.
- Represented North America training team, facilitating leadership development initiatives for over 150 leaders.
Assistant Manager
lululemon
Los Angeles, CA
01.2011 - 03.2013
- Provided operational leadership and execution support for $9 million business.
- Reduced annual turnover by 30% through targeted coaching and culture-building initiatives.
- Cultivated emerging leaders to strengthen leadership pipeline for team stability.
Education
Bachelor of Business Administration (BBA) - Business Management
Loyola Marymount University
Los Angeles, CA01-2009
Skills
- Talent acquisition
- Talent Development
- High-Performance Team Building
- Performance management
- Employee engagement
- Operational Strategy & Execution
- Retail Operations Management
- Business Performance
- Customer Experience Strategy
- Customer Relationship Management
- Cross-Functional Partnership
- Culture Development
Timeline
General Manager
Vuori
08.2024 - 07.2026
Community Leader
lululemon
01.2018 - 07.2024
Store Manager
lululemon
01.2014 - 08.2017
Assistant Manager
lululemon
01.2011 - 03.2013
Bachelor of Business Administration (BBA) - Business Management
Loyola Marymount University