Kirsten Lancaster
Oak Park,IL
Summary
Highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Building Secretary
Linn-Mar Community School District
08.2022 - 07.2023
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Admissions Assistant
Augustana College
08.2019 - 05.2021
- Led tours of facility for prospective students and their families to highlight features and benefits of attending Augustana College.
- Input confidential data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Behavior Technician
Knight ABA Consulting
09.2023 - Current
- Enhanced client progress by implementing individualized behavior intervention plans.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
Education
Bachelor of Arts - Sociology And Anthropology; Gender Studies
Augustana College
Rock Island, IL05.2022
Skills
- Customer Service
- Administrative Support
- Multitasking and Time Management
- Multi-Line Telephone Systems
- Schedule Management
- Microsoft Office
Timeline
Behavior Technician
Knight ABA Consulting
09.2023 - Current
Building Secretary
Linn-Mar Community School District
08.2022 - 07.2023
Admissions Assistant
Augustana College
08.2019 - 05.2021
Bachelor of Arts - Sociology And Anthropology; Gender Studies
Augustana College
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