Kirsten Martin
Northlake,TX
Summary
Detail-oriented operations professional with experience in enhancing customer satisfaction and streamlining processes. Expertise in coordinating schedules, managing client interactions, and maintaining accurate records while supporting facility operations. Focused on creating organized environments, leading teams, and ensuring inventory readiness to uphold established policies. Ready to apply skills in a community leasing and resident services role to improve resident experiences.
Overview
7
7
years of professional experience
Work History
Coach/Gym Manager
ASI Gymnastics
01.2025 - Current
- Led team practices and one-on-one training sessions to enhance athlete skills.
- Provided athletes with tailored feedback to improve performance and technique.
- Supported athletes in gymnastics skill development and safety practices.
- Managed daily gym operations, ensuring staff adherence to safety protocols.
- Managed daily gym operations, ensuring compliance with safety protocols to maintain a secure environment.
- Created staff schedules to optimize workforce coverage and meet training needs.
- Maintained equipment and supported safe training conditions for all participants.
- Resolved customer complaints efficiently, reinforcing customer satisfaction and loyalty.
- Ensured the facility was clean and organized to create a safe and inviting environment for all users.
Scheduling Coordinator /Front Office Administrator
Accent On You Cosmetic Surgery & Medical Spa
01.2025 - 01.2026
- - Coordinated surgical schedules with medical staff and patients to facilitate timely operations.
- - Managed appointment calendars for multiple surgeons to minimize scheduling conflicts and improve workflow.
- - Worked with surgical teams to prepare patients and staff for procedures on time.
- - Delivered appointment information to improve coordination between patients and providers. clearly with patients and healthcare providers.
- - Managed patient records using electronic health record systems.
- - Created office procedures that streamlined workflow and enhanced operational efficiency.
- - Monitored office supplies and inventory to support smooth daily operations.
- - Contributed to accurate records management to facilitate efficient access and retrieval. and filing systems.
- - Supported patient record management through electronic health record systems.
Scheduling Coordinator
Texas Bone & Joint Center
01.2024 - 01.2025
- Coordinated with medical staff to confirm operating room availability, enhancing scheduling accuracy.
- Resolved scheduling conflicts to streamline surgery department workflow.
- Maintained appointment calendars for multiple surgeons and departments.
- Resolved scheduling conflicts to optimize surgery department workflow and minimize delays.
- Connected surgeons, nurses, and administrative staff for timely updates.
- Sent patients pre-operative instructions and scheduling details.
- Assisted in insurance verification for surgical procedures, facilitating coverage and patient preparation.
Administrative Manager
OnDeck Concepts
01.2021 - 01.2024
- Coordinated vendor communication to ensure timely deliveries, supporting operational continuity.
- Trained new staff on administrative procedures and company policies.
- Supported budgeting tasks by tracking expenses accurately.
- Processed payroll tasks, including timekeeping data entry and benefits administration, ensuring accurate employee compensation.
- Monitored office equipment, supplies, and facility maintenance needs.
- Led regular team meetings to share updates and set clear expectations.
- Handled customer complaints professionally to maintain positive guest relationships.
- Implemented inventory tracking systems that enhanced stock control processes.
Clinic Administrator / Medical Assistant
Accent On You Cosmetic Surgery & Medical Spa
01.2020 - 01.2021
- Managed daily clinic operations, enhancing patient flow and service delivery.
- Coordinated medical staff and patient appointment schedules, improving clinic efficiency.
- Assisted physicians with patient examinations and medical procedures.
- Recorded patient histories and vital signs accurately in electronic systems.
- Maintained accurate patient records in electronic health systems.
- Prepared examination rooms, ensuring cleanliness and proper equipment availability.
- Tracked and organized inventory for medical supplies and equipment, ensuring operational readiness.
Education
High School Diploma -
Lake Ridge High School
Mansfield, TX01-2015
No Degree - Health Care Managementi
University of Mary Hardin-Baylor
Belton, TXSkills
- Event planning
- Facility management
- Patient management
- Patient evaluations
- Pre-authorization
- Schedule optimization
- Event coordination
- Equipment management
- Team training
- Athlete evaluation
- Customer engagement
- Performance evaluation
- HIPAA knowledge
- Membership management
Timeline
Coach/Gym Manager
ASI Gymnastics
01.2025 - Current
Scheduling Coordinator /Front Office Administrator
Accent On You Cosmetic Surgery & Medical Spa
01.2025 - 01.2026
Scheduling Coordinator
Texas Bone & Joint Center
01.2024 - 01.2025
Administrative Manager
OnDeck Concepts
01.2021 - 01.2024
Clinic Administrator / Medical Assistant
Accent On You Cosmetic Surgery & Medical Spa
01.2020 - 01.2021
No Degree - Health Care Managementi
University of Mary Hardin-Baylor
High School Diploma -
Lake Ridge High School