Kirsten Mcneal
Hendersonville,TN
Summary
.~Proven expert in customer relationship management and problem-solving, I significantly enhanced customer satisfaction and efficiency at T-Mobile. My ability to master software systems and streamline processes, coupled with a talent for mentoring and upselling at Lady Janes, showcases my dynamic blend of technical and intelligence. Teaching yoga would be new for me, and I'm confident with all my other skills combined, I will do more than excellent.
Overview
7
7
years of professional experience
Work History
Call Center Representative
T-Mobile
08.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Lead Stylist
Lady Janes
08.2018 - 05.2024
- |1-1~Maintained a clean and organized work station, adhering to strict sanitation guidelines for the safety of clients and staff members.
- Developed long-lasting relationships with clientele through exceptional customer service and attention to detail.
- Increased salon revenue by upselling products and services tailored to clients'' preferences.
- Mentored junior stylists, sharing expertise in various cutting techniques and color applications.
- Highlighted hair in varying shades.
- Promoted salon services through participation in community events and partnerships with local businesses.
- Conducted thorough consultations with clients, ensuring their desired results were achieved every time.
- Reduced client complaints by addressing concerns promptly and professionally, ensuring complete satisfaction before leaving the salon.
- Used variety of hair styling tools and appliances.
- Assisted management in inventory control, monitoring stock levels of salon products and ordering necessary supplies when needed.
- Performed morning and evening bank runs.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Organized sales area and work station to showcase products and boost sales.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Maintained a clean and organized work station, adhering to strict sanitation guidelines for the safety of clients and staff members.
Education
No Degree - Yoga Instructor.
Issa
Online02-2025
No Degree - Cosmetology
Remington College
Nashville, TN09-2011
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Resolving issues
- Product knowledge
- Building rapport
- Customer relationship management
- Cash handling
- Sales expertise
- Interpersonal skills
- Teamwork and collaboration
- Relationship building
- Document and records management
- Salon management
- Mentoring
- Highly motivated self-starter
- Strong leader
- Team leadership
- Advanced communication skills
- Detail-orientated
- Schedule management
Timeline
Call Center Representative
T-Mobile
08.2023 - Current
Lead Stylist
Lady Janes
08.2018 - 05.2024
No Degree - Yoga Instructor.
Issa
No Degree - Cosmetology
Remington College
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