Kirsten Medina
San Antonio
Summary
Security Officer II with 11 years of experience in enhancing safety protocols and leading security initiatives to minimize crime rates. Specialized in risk assessment, emergency response planning, and conducting workplace safety training. Demonstrated expertise in identifying security threats and suspicious activities with meticulous attention to detail. Successfully conducted ADSO fire drills at San Antonio State Hospital, ensuring compliance with safety policies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer II
San Antonio State Hospital
San Antonio
05.2024 - Current
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular patrols to identify potential hazards and security breaches.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
- Prepared detailed reports on incidents, investigations, and daily activities.
- Provided training and guidance to new security personnel on protocols.
- Collaborated with management to improve safety policies and procedures.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Electronics Sales Associate
Walmart
Beeville
08.2023 - Current
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Contributed to sales growth by effectively upselling and cross-selling products based on customers’ needs and preferences.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Assisted in inventory management, accurately tracking stock levels, and placing orders as needed to maintain optimal product availability.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
- Stayed up to date on the latest industry trends and technology advancements, enabling informed conversations with customers.
- Conducted product demonstrations for customers, showcasing features and benefits while answering questions to facilitate informed purchasing decisions.
- Collaborated with team members to achieve collective sales goals, fostering a positive work environment through effective communication and teamwork.
- Provided expert guidance for customers seeking technical support or troubleshooting advice on their electronics purchases.
- Developed rapport with repeat clients by remembering personal preferences and consistently delivering exceptional service experiences.
- Participated in ongoing training opportunities to enhance product knowledge and refine selling techniques for continued professional growth within the role of Electronics Sales Associate.
Military Police Officer Sergeant
United States Air Force Reserve
Shreveport
07.2023 - Current
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Developed and maintained cooperative relationships with local, state, and federal law enforcement agencies to support communication.
- Created and implemented security protocols and procedures to safeguard personnel and property.
- Maintained security of local areas and performed route clearance for visiting high-ranking officials.
- Improved accident investigation processes by implementing new data analysis techniques and software tools.
- Maintained detailed records of investigated accidents, contributing to an organized database for future reference and trend analysis.
- Managed sensitive investigations with professionalism and discretion, maintaining confidentiality of all involved parties.
Supervisor of Operations
United States Air Force, USAF
California
05.2019 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Led hiring, onboarding, and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Developed systems and procedures to improve operational quality and team efficiency.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
911 Emergency Dispatcher
United States Air Force, USAF
California
05.2020 - 06.2023
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Received public emergency and non-emergency calls and supervised response prioritization to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch, and firefighting crews.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided on-the-job training and coaching to develop new dispatchers.
- Monitored alarm systems/surveillance cameras for critical assets.
Military Police Sergeant
United States Air Force
California
06.2015 - 06.2023
- Provided emergency response security, eliminating hazards, and potential dangers.
- Monitored gate activities, verified identification cards, controlled traffic, and responded to emergencies on base.
- Maintained 100% accountability of assigned equipment worth more than $8.4B.
- Supervised 24-hour police operation investigating civil disturbances on base.
- Searched vehicles, buildings, and homes for evidence of stolen property.
- Utilized surveillance equipment to monitor security of personnel and property.
- Secured storage of weapons, ammunition, and explosives to prevent theft and accidents.
- Secured restricted areas and enforced limited access for civilians and military members to provide force protection and property security.
- Effectively rolled out new systems for criminal prosecutorial case logs, crime reports, investigations, suspect records, and operational agendas, resulting in strengthened traceability.
- Operated, NCIC, CLETS, AFJIS, MEDUSA, VINDICATOR System, and Fingerprinting System.
- Attained/Verified/authenticated the validity and admissibility of evidence and preserved its integrity for court while testifying under oath in administrative hearings and criminal court cases.
- Interviewed/detained/apprehended unauthorized personnel and other violations on installation.
Education
Bachelor Of Science - Natural Sciences
American Military University
Charles Town, WV06.2030
Associates - Criminal Justice
United States Air Force Academy
Monument, CO06.2025
High School -
Angleton High School
Angleton, TX05.2015
Skills
- Active Listening
- CPR Certified
- Write Case Reports
- Conflict Resolution Techniques
- Two-way Radio Communication
- Detailed Documentation
- Response Prioritization
- Computer Proficiency
- Organizational Skills
- Security Investigation
- Incident Reporting
- Access Control Management
- Emergency management
- Data analysis
- Inventory management
- Effective communication
Certification
Licensed All Lines Adjuster, 02/01/24
References
I have letters of recommendations and references available upon request.
References
References available upon request.
Timeline
Security Officer II
San Antonio State Hospital
05.2024 - Current
Electronics Sales Associate
Walmart
08.2023 - Current
Military Police Officer Sergeant
United States Air Force Reserve
07.2023 - Current
911 Emergency Dispatcher
United States Air Force, USAF
05.2020 - 06.2023
Supervisor of Operations
United States Air Force, USAF
05.2019 - Current
Military Police Sergeant
United States Air Force
06.2015 - 06.2023
Bachelor Of Science - Natural Sciences
American Military University
Associates - Criminal Justice
United States Air Force Academy
High School -
Angleton High School
Similar Profiles
Magally AlpizarMagally Alpizar
Psychiatric Nursing Assistant II at San Antonio State HospitalPsychiatric Nursing Assistant II at San Antonio State Hospital
Marsie GarzaMarsie Garza
PNA 3 at San Antonio State HospitalPNA 3 at San Antonio State Hospital
Rene GutierrezRene Gutierrez
Security Officer III at San Antonio State HospitalSecurity Officer III at San Antonio State Hospital
David WinklerDavid Winkler
Maintenance Mechanic at Aisin USAMaintenance Mechanic at Aisin USA
David BurattiDavid Buratti
Installer at Bell Glass & MirrorInstaller at Bell Glass & Mirror