Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kirsten Melton

Charlotte,NC

Summary

Proven Med Tech and Barista with a track record of enhancing patient independence at RHA Health Services LLC and elevating customer experiences at Starbucks. Expert in medication coordination and coffee expertise, demonstrating exceptional time management and hospitality skills. Achieved significant improvements in patient care and customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
Charlotte, NC
02.2022 - 10.2024
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained calm demeanor during high-volume periods and special events.

Med Tech

RHA Health Services LLC
Charlotte, NC
09.2023 - 08.2024
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Administered medications under supervision of a licensed nurse.
  • Monitored food intake and output as directed by nursing staff.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Monitored vital signs such as pulse rate, respiration rate, and blood pressure.

Host

Outback Steakhouse
Charlotte, NC
06.2021 - 10.2021
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Notified server after seating parties in section to facilitate prompt service.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Server

Park Place Restaurant
Charlotte, NC
09.2020 - 12.2020
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Provided exceptional service to high volume of daily customers.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Checked food before serving it to customers.
  • Greeted guests and provided menus.
  • Stocked service areas with supplies during slow periods.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Assisted in training new servers.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Education

High School Diploma -

South Mecklenburg High School
Charlotte, NC
08-2023

Skills

  • Up-selling
  • Dining room maintenance
  • Coffee expertise
  • Table bussing
  • Clear communication
  • Hospitality and accommodation
  • Time management
  • Basic math
  • POS systems
  • Conflict mediation
  • Cash handling
  • Friendly and outgoingc
  • Medication coordination
  • Lifting and transferring
  • Care plan assessment
  • Patient management
  • Direct patient care
  • Special needs care

Certification

  • CPR Certified

Timeline

Med Tech

RHA Health Services LLC
09.2023 - 08.2024

Barista

Starbucks
02.2022 - 10.2024

Host

Outback Steakhouse
06.2021 - 10.2021

Server

Park Place Restaurant
09.2020 - 12.2020

High School Diploma -

South Mecklenburg High School

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Kirsten Melton