Kirsten Norington

• Balanced team workload to ensure timely project completion and meet deadlines.

• Executed work according to deadlines

• Monitors status and progress of work on a daily basis.

• Organized documentation of work accomplishments for improved tracking and reporting.

• Assessed and modified work that failed to meet established standards.

• Analyzed and processed complex accounting transactions, ensuring accuracy of supporting documentation and correct account allocation.

• Managed financial transactions and ensured compliance with federal regulations.
• Reviewed and processed invoices for accuracy and proper documentation.
• Coordinated with team members to resolve discrepancies in accounting records.

• Exceeded the production rate required for the day
• Processed more than 30 payments a day
• Personally trained new team members
• Prioritized overages daily to prevent additional interest penalties.
• Independently monitored workload to ensure the overage invoices are within the agency's goal.
• Promptly reports problems or discrepancies in invoices to the leads or supervisor.
• Conducts pertinent research to ensure adjustments are made for withholding, quantity variations, quantity overruns, MAAPR discrepancies, missing contracts/modifications, liquidation, contractor cited adjustments, and accounting station corrections as required. Recognizes conditions that will affect the payment of an invoice and takes the proper action in preparing the adjustments
• Research contractual documents and disbursement histories to find erroneous payments and determine the proper course of action.
• Demonstrates the ability to work outside the scope of normal day-to-day assignments and to take on additional workload.
• Participates in team meetings and shares valuable work experiences with other team members to foster a harmonious working environment.

• Maintained daily report documents, memos and invoices.
• Answered multi-line phone system and enthusiastically greeted callers.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Created and updated records and files to maintain document compliance.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Maintained electronic filing systems and categorized documents.
• Conducted investigations to resolve issues related to logistics and cargo movements.
• Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
• Checked that each scheduled route was appropriately covered by delivery drivers.

• Reviewed and examined accounting documents verifying the accuracy and completeness of data and determined necessary processing actions.
• Reviewed documents for correct authorizations and validity of accounting classifications, process manual invoices, and inputting data verified against source documents into automated accounting systems (SAP GUI).
• Responsible for moderately complex research and analysis of customer invoices, other various accounting documents, and requests received through an internal shared inbox system.
• Assisted with data input for demand spreadsheet including current debts, bill of collection numbers, notes, etc. Tasking demands to technicians for processing and reassigning if required. Completing demand packages by compiling necessary data and backup documentation to be sent with debt letters to vendors that have been overpaid.
• Required to abide by all applicable regulatory and department practices and procedures.

• Perform various duties involving the maintenance of ledgers or accounting data.
• Balancing, reconciling and researching discrepancies; assisting higher graded technicians in maintaining more complex accounts; receiving a limited variety of accounting documents and/or transactions.
• Reviewing and examining accounting documents verifying the mathematical accuracy and completeness of data and determining necessary processing actions.
• Reviewing documents for correct authorizations and validity of accounting classifications; classification of a group of related transactions to proper account codes; posting and inputting data verified against source documents into automated accounting systems.
• Work involving maintaining or reconciling accounts and accounting records.
• Account Maintenance Clerk Project: Cleared backlog of approximately 1200 Demand Packages in order to recuperate debt owed to the government from multiple vendors.
• Idoc Project: Assisted Intermediary Document (Idoc) Team with over 650 open Idocs as far back as 2015.

• Formulated and enforced Service Center policies, procedures and quality assurance measures.
• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
• Maintained up-to-date records at all times.
• Made reasonable procedure exceptions to accommodate unusual customer requests.
• Developed effective relationships with all call center departments through clear communication.
• Built customer loyalty by placing follow-up calls for customers who reported product issues.
• Ran reports and supplied data to fulfill customer report requirements.