Kirsten Ogden
Cohoes
Summary
Innovative leader with a strong background in training and development, fostering high-performing teams. Expertise in developing targeted initiatives that elevate service quality and operational success, ready to leverage skills to drive brand awareness and profitability.
Overview
14
14
years of professional experience
Work History
General Manager
Recovery Sports Grill- BBL Hospitality
Troy, NY
07.2021 - Current
- Managed daily operational activities to enhance customer satisfaction and maintain service excellence.
- Directed staff scheduling and training programs to ensure optimal team performance and productivity.
- Designed and executed targeted training initiatives to equip new management company wide with essential leadership competencies.
- Implemented cost control measures, reducing waste and improving profitability margins.
- Developed marketing strategies to drive brand awareness and increase foot traffic.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Food and Beverage Director
Hilton Garden Inn- BBL Hospitality
Albany, NY
04.2018 - 07.2021
- Led food and beverage operations, ensuring exceptional guest experiences and service quality.
- Managed budgeting and forecasting processes for food and beverage department, optimizing cost control measures.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Ensured compliance with all health and safety regulations, maintaining impeccable inspection records throughout tenure.
- Developed a strong team of food service professionals, selecting top talent through comprehensive recruitment initiatives.
- Coordinated seamless event execution for both small-scale gatherings and large-scale banquets or conferences.
Banquet Captain
Rensselaer Banquet Facility- BBL Hospitality
Troy, NY
10.2011 - 04.2018
- Supervised banquet operations, ensuring seamless service delivery and guest satisfaction.
- Trained and mentored staff on best practices for event setup and customer engagement.
- Collaborated with culinary team to align menu offerings with client expectations and dietary needs.
- Developed efficient workflows to enhance operational productivity during high-volume events.
- Coordinated with clients to customize event experiences, fostering strong relationships and repeat business.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
Server/ Bartender
Bombers Burritto Bar
Troy, NY
07.2013 - 11.2015
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Managed multiple tables efficiently, prioritizing guest needs and time-sensitive orders.
- Trained new servers on menu offerings, service protocols, and restaurant best practices.
- Implemented upselling techniques to increase sales of featured items and beverages.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
- Developed strong relationships with regular customers, enhancing loyalty and brand reputation.
Education
High School Diploma -
Lansingburgh High School
Troy, NY06-2011
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team Leadership
- Training and development
- Administrative skills
- Customer retention
- Troubleshooting expertise
- Efficient multi-tasker
- Time management
Timeline
General Manager
Recovery Sports Grill- BBL Hospitality
07.2021 - Current
Food and Beverage Director
Hilton Garden Inn- BBL Hospitality
04.2018 - 07.2021
Server/ Bartender
Bombers Burritto Bar
07.2013 - 11.2015
Banquet Captain
Rensselaer Banquet Facility- BBL Hospitality
10.2011 - 04.2018
High School Diploma -
Lansingburgh High School