Kirsten Pfannenstiel
Summary
Dedicated professional with a background in education, customer service, and program support. Skilled in providing exceptional patron support, facilitating programs, mentoring peers, maintaining accurate records, and collaborating with team members. Adept at handling sensitive information, enforcing policy, and fostering positive community relationships. Committed to lifelong learning and promoting resources to diverse populations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Educational Technician
United States Air Force
12.2022 - Current
- Maintained accurate records to track individual needs and progress while ensuring confidentiality and compliance with regulations.
- Mentored and trained staff on program procedures, fostering team collaboration and professional development.
- Conducted conferences with parents, providing clear communication on progress and concerns.
- Represented leadership as supervisor on duty, making timely decisions and resolving issues.
- Collaborated in meetings, presenting ideas and communicating action terms to staff and families.
Child and Youth Program Assistant
United States Air Force
04.2019 - 12.2022
- Ensured a safe, engaging environment by monitoring, guiding, and supporting youth activities.
- Designed and implemented daily educational plans in collaboration with curriculum specialists.
- Identified and reported behavioral concerns with discretion and professionalism.
- Built strong relationships with families, coworkers, and management, delivering high-quality customer service.
- Managed multiple tasks under strict timelines while adapting to changes in program needs.
Sales Associate
The GAP
11.2014 - 04.2019
- Delivered exceptional customer service, assisting shoppers and resolving issues effectively.
- Operated software tools and systems to support business operations, inventory, and transactions.
- Communicated with teammates and management to coordinate daily store operations.
- Met deadlines and balanced multiple tasks in a face-paced retail environment.
Education
Bachelors of Science - Developmental Psychology
Liberty University
05.2020
Associates Degree - Liberal Arts
Butler Community College
05.2018
High School Diploma - undefined
Eisenhower High School
05.2016
Skills
- Policy interpretation and enforcement
- Collection and resource organization
- Teamwork and collaboration
- Strong work ethic and dependable
- Time management
- Attention to detail
- Multitasking
- Training and mentorship
Certification
- CPR/AED
- Food Handler's Certification
- First Aid
- USAF Professional Development Modules
Timeline
Educational Technician
United States Air Force
12.2022 - Current
Child and Youth Program Assistant
United States Air Force
04.2019 - 12.2022
Sales Associate
The GAP
11.2014 - 04.2019
High School Diploma - undefined
Eisenhower High School
Bachelors of Science - Developmental Psychology
Liberty University
Associates Degree - Liberal Arts
Butler Community College
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