Kirsten Poma
San Tan Valley,AZ
Summary
Well-qualified professional with proven success in improving operations and solving problems. Highly proficient in communicating and collaborating effectively by relying on excellent interpersonal skills, high-level emotional intelligence, and solid expertise in human resources. Committed to supporting recruitment efforts with focus on engaging and retaining talented staff by utilizing strong attention to detail and time management skills.
Overview
12
12
years of professional experience
Work History
Program Executive - Healthy Living
YMCA Of Greater Seattle
Seattle, WA
07.2019 - 04.2021
- Worked closely with project sponsors and cross-functional teams to plan and develop scope, deliverables, required resources, work plans and budgets for all health and wellness programming within 13 branch locations of YMCA Association.
- Co-created Whole Person Health Hub for new member onboarding and crafted multiple job descriptions to fulfill program expectations.
- Provided leadership and oversight during organizational change due to COVID-19 pandemic with immediate pivots to new programming and operational structure.
- Developed corporate policies and procedures for health and wellness programming to maintain fidelity and promote best practices within program delivery.
Personal Trainer
Northshore YMCA
Bothell, WA
10.2018 - 07.2019
- Developed, planned, and led personal and small group fitness sessions.
- Continuously recruited new participants with expertise in relationship-building and personal training.
- Increased membership enrollment by 10% by using innovative sales and promotional techniques.
- Served as point of reference for fitness expertise within club.
Director of Healthy Living
Northshore YMCA
Bothell , WA
01.2015 - 06.2018
- Managed diverse team of over 50 health and wellness staff. Provided on-going training, mentoring, and career development.
- Managed $400,000 annual department budget with continuous revenue growth year over year.
- Orchestrated smooth and efficient program and membership development by collaborating cross-functionally across departments.
- Developed collaborative relationships with members and community partners to encourage participation in YMCA programs, events, and fundraising.
- Accomplished multiple tasks within established timeframes.
Military Spouse
Household
Port Angeles, WA
04.2010 - 01.2015
- Provided stable home while spouse deployed, managed household maintenance, repairs, and monthly budget.
- Volunteered as Fundraising Chairperson for Peninsula Pre-3 Cooperative School.
Lead Personal Trainer
The Alaska Club
Anchorage, AK
09.2008 - 04.2010
- Designed specific workout systems for individual clients based on performance ability.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Managed over 25 Personal Trainers at 3 clubs and developed confidential organizational systems for personal fitness plans, records, and contracts.
Education
Exercise Physiology And Nutrition
Mesa Community College
San Diego, CABusiness Management
American Public University System
Charles Town, WVSkills
- Relationship and Community Building
- Teamwork and Collaboration
- Employee Hiring
- Efficient and Detail-Oriented
- Strong Analytical and Problem Solving Skills
- Exceptional customer service
- Business Management
- Budgeting
- Organization and Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Program Executive - Healthy Living
YMCA Of Greater Seattle
07.2019 - 04.2021
Personal Trainer
Northshore YMCA
10.2018 - 07.2019
Director of Healthy Living
Northshore YMCA
01.2015 - 06.2018
Military Spouse
Household
04.2010 - 01.2015
Lead Personal Trainer
The Alaska Club
09.2008 - 04.2010
Exercise Physiology And Nutrition
Mesa Community College
Business Management
American Public University System
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