Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer McCarthy

Toledo,Ohio

Summary

Health and wellness professional with seven years of leadership experience in community health. Proudly collaborated with the Healthy Living team, expanding our program offerings and impact from 300 to over 3,000 members in two years through innovative wellness initiatives. Confident in program facilitation, and passionate about the enhancement of individual and community well-being. Committed to advancing YMCA's mission and promoting healthy living as a Health Director.

Overview

20
20
years of professional experience

Work History

Healthy Living Instructor

YMCA Of Greater Toledo
Toledo, Ohio
03.2022 - Current
  • Facilitated engaging group discussions and activities to achieve successful outcomes.
  • Encouraged collaborative problem-solving through active listening techniques.
  • Managed logistics for department programming, including scheduling, room bookings, and attendance records.
  • Maintained accurate records of student attendance and performance data for reporting purposes.
  • Organized materials and resources in advance for each session's requirements.
  • Implemented lesson plans across multiple programs taught each week to enhance learning experiences.
  • Created a safe environment promoting open expression of opinions among participants.
  • Led innovative health and wellness initiatives to inspire healthier lifestyle choices.

Group Fitness Instructor

YMCA Of Greater Toledo
Toledo, Ohio
03.2018 - Current
  • Designed and led high-energy exercise classes to improve cardiovascular health, strength, and flexibility.
  • Incorporated weights, bands, and balls into diverse routines for enhanced engagement.
  • Created a dynamic atmosphere by playing upbeat music during sessions.
  • Provided personalized guidance for accommodating all skill levels and physical limitations.
  • Demonstrated proper exercise form to ensure participant safety and effectiveness.
  • Developed tailored class plans based on participants' fitness levels to optimize results.
  • Promoted health and wellness by encouraging sustainable habits among class members.
  • Expanded Boom Muscle class from two to three days weekly, fostering community engagement.

Weight Loss Coach

Weight Watchers International
Toledo, Ohio
10.2016 - 11.2022
  • Maintained detailed records of client interactions, including attendance and progress.
  • Conducted workshops focusing on healthy eating habits and lifestyle changes.
  • Provided one-on-one coaching to support clients in overcoming weight loss challenges.
  • Motivated clients by recognizing achievements throughout goal attainment process.
  • Assisted clients in setting realistic objectives related to nutrition and fitness.
  • Offered emotional support during challenging times to encourage persistence.
  • Participated in continuing education courses from WW International to remain informed on program updates.

Customer Service Representative

Buckeye CableSystem
Toledo, Ohio
09.2007 - 02.2017
  • Participated in team meetings to strategize customer service enhancements.
  • Resolved escalated issues with professionalism and efficiency.
  • Trained new call center staff on effective issue resolution procedures.
  • Responded promptly to incoming calls, providing accurate support and assistance.
  • Utilized computer systems to track accounts and update order details.
  • Conducted outbound sales calls to promote products and services to potential customers.
  • Provided technical support for product installation, usage, and troubleshooting.
  • Exceeded customer service monitoring scores consistently, demonstrating expertise in billing systems.

Bank Teller and Loan Officer

Toledo Police Federal Credit Union
Toledo, Ohio
07.2005 - 09.2007
  • Processed transactions and managed cash to ensure efficient service for credit union members.
  • Reviewed and approved loan applications, calculating vehicle values, payments, and interest rates with precision.
  • Investigated accounts for identity theft and balance discrepancies to maintain secure member information.
  • Generated daily reports on NSF returns and facilitated return processing.
  • Researched accounts for identity theft issues and potential balance discrepancies.
  • Sold and activated debit and Visa cards for members effectively.
  • Supported branches in implementing organizational practices during new sales initiatives.
  • Communicated with members and non-members regarding business affairs with professionalism.

Education

High School Diploma -

E.L.Bowsher High School
Toledo, OH
05-1997

Some College (No Degree) - Early Childhood Education

Owens Community College
Perrysburg, OH

Some College (No Degree) - Early Childhood Education

University of Toledo
Toledo, OH

Skills

  • Facilitation and motivation
  • Fitness instruction
  • Communication skills
  • Member engagement
  • Health education
  • Community building

Timeline

Healthy Living Instructor

YMCA Of Greater Toledo
03.2022 - Current

Group Fitness Instructor

YMCA Of Greater Toledo
03.2018 - Current

Weight Loss Coach

Weight Watchers International
10.2016 - 11.2022

Customer Service Representative

Buckeye CableSystem
09.2007 - 02.2017

Bank Teller and Loan Officer

Toledo Police Federal Credit Union
07.2005 - 09.2007

High School Diploma -

E.L.Bowsher High School

Some College (No Degree) - Early Childhood Education

Owens Community College

Some College (No Degree) - Early Childhood Education

University of Toledo

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