David Tejada
23539 Peacock Gap Lane ,TX
Summary
Experienced professional with a strong background in customer interactions and service solutions. Proven expertise in conflict resolution, communication, and problem-solving, resulting in high levels of customer satisfaction and loyalty. Valuable team collaborator who easily adapts to changing needs and consistently achieves results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting both customer and organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Healthy Living Specialist
H-E-B Grocery
07.2014 - 11.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Optimized inventory management, minimizing waste and reducing costs.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
High School Diploma -
Cinco Ranch High School
Katy, TX08-2014
Skills
- Customer Relations
- Expert Problem Solving
- Team Collaboration
- Quality Assurance
- Supply Management
- Expert in Store Replenishment System
- Self Motivation
- Visual Merchandising
- Product Knowledge
- Active Listening
- Team performance improvement
Accomplishments
- Partner Of The Month ( Twice )
- Managed Seasonal Events that led to Sales Records
- Resolved product issue through consumer testing.
- Achieved 100% ORT ( Operational Review Team ) by completing Company SOP's with accuracy and efficiency.
- Trained over 15 staff members on nutrition basics and healthy product selections, enhancing overall customer service and knowledge across the store.
- Helped customers set and achieve specific health goals, resulting in improved customer satisfaction ratings.
- Provided personalized guidance for customers with dietary restrictions, leading to a significant increase in customer loyalty and repeat business.
Certification
- OSHA Certified
- ServSafe Food Handler's Certification
- PMHE Operator Certification
- Food Safety And Sanitations Certification
- Food Allergen Mgmt & Awareness
Languages
English
Timeline
Healthy Living Specialist
H-E-B Grocery
07.2014 - 11.2024
High School Diploma -
Cinco Ranch High School
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