MANDY SALAZAR
Venus,Texas
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Healthy Living Customer Service Rep.
H.E.B Grocery Company
Waxahachie, TX
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customers complaints efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
E-store Curbie/Shopper
H.E.B Grocery
Waxahachie, TX
07.2022 - 10.2024
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items.
- Demonstrated speed and accuracy in order item selection.
Floral Designer
Growing Ideas Florist
Midlothian, TX
02.2021 - 01.2022
Florist Assistant
Growing Ideas Florist
Midlothian, TX
01.2015 - 05.2016
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events
- Imparted knowledge on plants and flowers to customers, including how to properly care for their purchases
- Prepared various floral arrangements according to the customers wishes
- Took care of plants by watering, pruning and rotating when needed
Teachers Substitute
Mother's Day Out
Waxahachie, TX
10.2016 - 05.2018
- Filled in for teachers when needed
- Help the teacher in charge gather classroom materials
- Watch children and ensure their safety throughout the day
- Clean the classroom at the end of the day
Teacher's Assistant
Liberty Baptist Church
Midlothian, TX
08.2016 - 05.2018
- Organized classroom materials to help teachers prepare for daily activities
- Kept classroom clean, neat and properly sanitized for student health and classroom efficiency
- Watch the children and ensure their safety throughout the day
- Cared for each student as needed on their level
Food Sample Demonstrator
CDS Food Services
Duncanville, TX
09.2016 - 01.2017
- Gathered food product and utensils that would be needed for the demonstration
- Demonstrating various food products
- Sharing with customers what ingredients are in the food and how to properly prepare them
- Responsible for cleaning cart, dishes and utensils used for sampling demonstration
Education
License in Esthetics - Esthetics
Ogle School Hair Skin Nails
Arlington, TX01.2019
High School Diploma -
Lifeway Academy
Maypearl, TX01.2011
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Conflict resolution
- Complaint handling
- Customer satisfaction measurement
- Client relations
- Professional telephone demeanor
- Follow-up skills
- Product knowledge
- Order processing
Accomplishments
- Earned Esthetician of the week Award for delivering efficient, high-quality esthetic services. -Ogle
- Sales award. -Ogle
Timeline
Healthy Living Customer Service Rep.
H.E.B Grocery Company
10.2024 - Current
E-store Curbie/Shopper
H.E.B Grocery
07.2022 - 10.2024
Floral Designer
Growing Ideas Florist
02.2021 - 01.2022
Teachers Substitute
Mother's Day Out
10.2016 - 05.2018
Food Sample Demonstrator
CDS Food Services
09.2016 - 01.2017
Teacher's Assistant
Liberty Baptist Church
08.2016 - 05.2018
Florist Assistant
Growing Ideas Florist
01.2015 - 05.2016
License in Esthetics - Esthetics
Ogle School Hair Skin Nails
High School Diploma -
Lifeway Academy