Roxanne Robles
San Antonio,TX
Overview
13
13
years of professional experience
Work History
Healthy Living Lead
H-E-B
04.2023 - 05.2024
- Ensured highest level of customer satisfaction through superior service
- Plan and organize merchandising strategies to maximize sales by effectively utilizing customer-focused sales techniques and considering departmental goals.
- Managed all vendor interactions regarding orders, display adjustments, and inventory tracking.
- Delivered clear and concise direction and comprehensive training to employees.
- Supported inventory control measures by fulfilling receiving responsibilities, ensuring compliance with company standards for all workstations.
- Create shelf tags and signage for department.
- Maintain standards in shrink, safety, inventory control, and sanitation.
Supervisor
Charter Spectrum
San Antonio, TX
06.2020 - 03.2023
- Developed skills of Sales Professionals for autonomous functioning on the sales floor
- Coached sales team on the sales flow, covering greeting, discovery, close/defend, and recap techniques.
- Instructed employees on optimizing AHT through the utilization of CSG, Gateway, and Zendesk techniques.
- Evaluated processes and employee strengths to realign workflow with changing business demands.
- Monitored operations and reviewed records and metrics to understand company performance.
- Implemented daily productivity goals for agents resulting in increased production levels.
- Managed multiple responsibilities as a supervisor to meet the demands of the business.
- Attended daily meetings, providing detailed sales data and strategies to help the team achieve daily targets.
- Boost team morale through sales incentives, fostered engagement in team and floor chats.
- Monitored employee productivity to provide constructive feedback and coached to enhance their performance by highlighting missed sales opportunities during calls.
- Implemented effective goal-setting strategies to enhance team performance and achieve remarkable sales results.
- Coordinated employee schedules according to shift changes and availability.
- Responded to employee concerns by coordinating with the human resources team to solve issues.
Inbound Sales Representative
Charter Spectrum
San Antonio, TX
06.2014 - 09.2020
- Utilized active listening to identify customer preferences and financial constraints.
- Communicated effectively with customers to maintain customer satisfaction and loyalty.
- Established a foundation of trust and loyalty by demonstrating professionalism, honesty, and persuasion skills when dealing with customers.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Closed sales by building rapport and overcoming objections.
- Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction.
Inbound Call Center Representative
Verizon
San Antonio, TX
10.2012 - 05.2014
- Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Achieve goals for units, AHT, and First Call Resolution.
- Achieved higher sales numbers for Verizon and DirecTV.
Cashier
H-E-B
01.2011 - 01.2012
- Proving the best customer services experience for the customer
- Processing customer transactions of goods
- Collecting cash, check, or charge payment from customer
- Use electronic scanner to record prices
- Mange multiple priorities and shift focus between task.
Education
Highschool deploma -
John F. Kennedy High school
06.2011
Skills
- Fluent in Spanish & English
- Leadership skills
- Critical thinking
- Problem Solving
- Conflict Resolution
- Call Control
- Staff Management
- Coaching and Mentoring
- Quality Assurance
- Interpersonal Communication
- Upselling
- Product Knowledge
- Closing sales
- Customer Service
- Active Listening
- Performance Metrics
Timeline
Healthy Living Lead
H-E-B
04.2023 - 05.2024
Supervisor
Charter Spectrum
06.2020 - 03.2023
Inbound Sales Representative
Charter Spectrum
06.2014 - 09.2020
Inbound Call Center Representative
Verizon
10.2012 - 05.2014
Cashier
H-E-B
01.2011 - 01.2012
Highschool deploma -
John F. Kennedy High school
Similar Profiles
Josiah AlanisJosiah Alanis
Cashier at H-E-BCashier at H-E-B
LESLIE CRUZLESLIE CRUZ
Business Center Representative at H-E-BBusiness Center Representative at H-E-B
Kiarra JaquezKiarra Jaquez
Merchandiser at H-E-BMerchandiser at H-E-B
Isaac GarciaIsaac Garcia
Lead Meat Cutter at H-E-BLead Meat Cutter at H-E-B
DONALD HALLDONALD HALL
Event Security Staff at Spurs Sports EntertainmentEvent Security Staff at Spurs Sports Entertainment