Pamela Reavis
Newark,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Lead Ophthalmic Scribe
Metro Eye Care
Paramus, NJ
06.2019 - Current
- Maintained accurate records of patient visits including visit type, chief complaint, medications and allergies.
- Provided support to physicians during examinations by preparing exam rooms, sterilizing instruments and retrieving patient charts.
- Provided assistance with administrative tasks such as filing documents, faxing paperwork and ordering supplies.
- Assisted ophthalmologist with patient care by taking detailed medical histories, gathering pertinent data and entering information into the electronic health record.
- Monitored patient flow throughout the day to ensure timely completion of scheduled exams and procedures.
- Prepared eye drops prior to surgical procedures according to doctor's orders.
Store Manager
Sprint
Newark , NJ
10.2014 - 06.2019
- Recruited, trained and supervised new employees.
- Developed strategies to maximize sales and profitability.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Assistant Store Manager
Verizon
East Orange, NJ
06.2018 - 05.2019
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
Sales Associate
Micro City Wireless and Electronics
Newark, NJ
09.2013 - 06.2014
- Processed transactions using a point-of-sale system.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
Sales Associate
Payless Shoes
Belleville, NJ
06.2011 - 09.2012
- Processed transactions using a point-of-sale system.
- Assisted customers with product selection, sizing and styling.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
Some College (No Degree) -
Berkeley College
Newark NJHigh School Diploma -
Essex County Vocational Tech High School N13
Newark NJSkills
- Problem-solving capabilities
- Electronic Health Records Management
- Medical terminology proficiency
- Diagnostic test interpretation
- Patient History Documentation
- FLUENT IN Spanish & English
- Documentation abilities
- Data entry expertise
- Documentation skills
- Critical thinking abilities
- Knowledge of CPT codes
- Order Processing
- Patient history expertise
- Clinical Support
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Lead Ophthalmic Scribe
Metro Eye Care
06.2019 - Current
Assistant Store Manager
Verizon
06.2018 - 05.2019
Store Manager
Sprint
10.2014 - 06.2019
Sales Associate
Micro City Wireless and Electronics
09.2013 - 06.2014
Sales Associate
Payless Shoes
06.2011 - 09.2012
Some College (No Degree) -
Berkeley College
High School Diploma -
Essex County Vocational Tech High School N13
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