Oscar Ramirez
Granite Shoals,TX
Summary
Proven Healthy Living Customer Service Specialist at H-E-B, adept in complaint handling and customer service, showcasing flexibility and cooperation in dynamic environments. Excelled in resolving escalated issues, ensuring customer satisfaction and policy adherence. Achieved high accuracy in transactions at Ross Dress for Less, demonstrating exceptional cash handling skills and a commitment to team goals.
Overview
4
4
years of professional experience
Work History
Healthy Living Customer Service Specialist
H-E-B
08.2021 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Worked daily truck in an efficient manner, following procedures and company policies.
- Worked in an environment with different personalities to achieve one goal.
Cashier/MOD Plus
Ross Dress for Less
08.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Marble Falls High School
Marble Falls, TXSkills
Customer Service
Complaint Handling
Flexible
Cooperative
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Healthy Living Customer Service Specialist
H-E-B
08.2021 - Current
Cashier/MOD Plus
Ross Dress for Less
08.2020 - 05.2021
Marble Falls High School
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