Hayleigh Barnes
Saint Hedwig,TX
Summary
Adept in vendor relations and expert problem-solving, significantly improved customer satisfaction through analytical thinking and advanced communication. Demonstrated exceptional multitasking abilities and attention to detail, enhancing operational efficiency and service quality. Excelled in team collaboration, driving positive outcomes and fostering a culture of excellence. Versatile skill set in face paced, collaborative environment.
Overview
7
7
years of professional experience
Work History
Healthy Living Specialist
H-E-B Grocery
05.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Optimized inventory management, minimizing waste and reducing costs.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Optimized customer experience by delivering superior services.
- Cultivated positive relationships with vendors.
Cash Controller Specialist
HEB Grocery Store
01.2024 - 05.2024
- Provided exceptional customer service, addressing concerns and resolving issues related to cash transactions.
- Managed petty cash fund responsibly, disbursing funds as needed while maintaining detailed records for audit purposes.
- Demonstrated strong problem-solving skills when faced with any discrepancies or irregularities during routine tasks or audits, promptly identifying solutions to rectify issues efficiently.
- Streamlined cash handling processes for improved accuracy and timeliness of daily cash deposits.
- Displayed strong attention to detail in all aspects of cash control operations, minimizing errors and ensuring accurate reporting.
Customer Service Representative
Quarry Golf Club
08.2023 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
In-Home Nanny
Nanny Services
06.2022 - 12.2023
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
- Fostered a love of learning through interactive educational activities helping children develop curiosity and critical thinking skills.
- Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.
- Coordinated playdates and outings to meet children's physical and social needs.
Business Center Representative
HEB Grocery Store
08.2017 - 09.2021
- Delivered exceptional customer service by addressing customer inquiries promptly and accurately.
- Trained new employees on business center procedures and best practices, fostering a knowledgeable workforce capable of delivering excellent service.
- Enhanced customer satisfaction by providing professional and timely assistance with business center services.
- Delivered prompt service to prioritize customer needs and exhibited high energy and professionalism when dealing with customers.
Education
Bachelor of Science - Dental Hygiene
Texas A&M University
College Station, TXAssociate of Applied Science - Biology
Northeast Lakeview College
Universal City, TX05-2021
Associate of Arts - Communications
Northeast Lakeview College
Universal City, TX05-2021
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Team and Management collaboration
- Advanced communication
- Proficient in Microsoft office
- Vendor relations
- Self motivation
- Time management
- Multitasking Abilities
- Attention to detail with organizational skills
Accomplishments
H-E-B Signature Partner award in 2019
Timeline
Healthy Living Specialist
H-E-B Grocery
05.2024 - Current
Cash Controller Specialist
HEB Grocery Store
01.2024 - 05.2024
Customer Service Representative
Quarry Golf Club
08.2023 - 01.2024
In-Home Nanny
Nanny Services
06.2022 - 12.2023
Business Center Representative
HEB Grocery Store
08.2017 - 09.2021
Bachelor of Science - Dental Hygiene
Texas A&M University
Associate of Applied Science - Biology
Northeast Lakeview College
Associate of Arts - Communications
Northeast Lakeview College
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