Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Kirsten O'Neill

Doylestown,PA

Summary

Organized office manager and administrative professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

OFFICE MANAGER

FORGE HEALTH
03.2023 - Current
  • Manage client census, monitor and oversee IOP clients and groups, developed copay collection process, Updated reports for company database.
  • Oversaw office inventory activities by ordering, shipment receiving and stocking.
  • Developed and maintained successful relationships with community partners, pharmaceutical representatives and referral sources.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Assisted in training new employees, sharing best practices in phone etiquette and customer service skills.

CERTIFIED MEDICAL ASSISTANT

STEPS TO RECOVERY
05.2018 - 03.2022
  • Collaborated with medical, clinical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Efficiently performed insurance verifications, updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Assisting with direct client care at housing facilities, coordinating involvement with twelve step fellowships, transportation and groups.

Education

BS - HEALTHCARE ADMINISTRATION AND MANAGEMENT

COLORADO SATE UNIVERSITY
08.2023

CERTIFIED CLINICAL MEDICAL ASSISTANT -

PENNCO TECH
01.2018

Skills

  • Highly organized
  • Risk mitigation
  • Team Oversight
  • Supply Requisition
  • Strong Communication
  • Leadership

Certification

  • First Aid/CPR Certified
  • CCMA - Certified Clinical Medical Assistant

Timeline

OFFICE MANAGER

FORGE HEALTH
03.2023 - Current

CERTIFIED MEDICAL ASSISTANT

STEPS TO RECOVERY
05.2018 - 03.2022

CERTIFIED CLINICAL MEDICAL ASSISTANT -

PENNCO TECH

BS - HEALTHCARE ADMINISTRATION AND MANAGEMENT

COLORADO SATE UNIVERSITY

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