Kirsten Reid
Bryan
Summary
Determined individual bringing a wealth of talent to the table, including interpersonal and communication skills. Seeking a new position where hard work and team spirit are recognized. Organized, independent worker with strong time management skills. Detail oriented and able to learn new tasks quickly and effectively.
Overview
19
19
years of professional experience
Work History
Customer Service & Operations
Bil-Jax Haulotte
Archbold
03.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Substitute Teacher, K-12
Bryan City Schools
Bryan
08.2024 - 02.2025
- Delivered engaging lessons across various subjects and grade levels.
- Managed classroom behavior to maintain a positive learning environment.
- Collaborated with teachers to align lesson plans and instructional materials.
Retail Assistant
Fearfully Made Boutique
Bryan
01.2022 - 01.2024
- Maintained stock levels and organized merchandise.
- Performed regular inventory checks to ensure accurate stock control.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
- Organized storeroom items neatly on shelves according to size, color.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
- Maintained records related to sales for store management.
Server
The Den American Diner
Bryan
01.2018 - 01.2019
- Welcomed guests with personable attitude and smile
- Completed opening and closing checklists according to set standards
- Performed additional tasks to keep the dining room running smoothly
- Secured revenue by accurately monitoring cash intake and deposits
- Promoted the company to bring in new customers.
Security Officer
G4S/General Motors
Defiance
01.2016 - 01.2018
- Patrolled industrial premises to prevent intrusion and ensure security of doors
- Responded quickly to medical emergencies and fire alarms
- Issued visitor passes to all guests
- Inspected parking lots to ensure that all vehicles were parked correctly with displayed parking passes
- Communicated with vendors about deliveries
- Reviewed work orders to check accuracy of deliveries
- Hand checked delivery vehicles for correct entrance and exit of products.
Office Manager/Cashier/Receiving
Chief Supermarket
Bryan
01.2015 - 01.2016
- Resolve client issues quickly and effectively
- Assisted in scheduling
- Tallied cash at the end of each shift and handled discrepancies according to company policy
- Processed customer orders by efficiently scanning items
- Communicated with vendors about deliveries and product issues
- Reviewed work orders to check the accuracy of deliveries
- Issued refunds and lottery payouts to customers.
Assistant Store Manager
McDonald's
Bryan
01.2007 - 01.2014
- Handled scheduling for store shifts to ensure proper staffing at all times
- Coached and developed store associates
- Collaborated with department heads to identify opportunities, develop solutions and create action plans
- Assisted in the overall day-to-day store operations
- Recruited, interviewed and hired individuals demonstrating values to the team
- Replenished merchandise, welcomed customers, responded to questions and maintained the overall presentation of the store
- Handled payroll reporting
- Recorded daily, weekly, monthly and annual sales reporting.
Education
High School Diploma -
Bryan High School
Skills
- Issue and conflict resolution
- Strong communication skills
- Highly responsible and reliable
- Extensive hospitality background
- Upbeat, outgoing and positive attitude
- Training skills
- Inventory management
- Accurate cash handling
- Exceptional leadership qualities
Timeline
Customer Service & Operations
Bil-Jax Haulotte
03.2025 - Current
Substitute Teacher, K-12
Bryan City Schools
08.2024 - 02.2025
Retail Assistant
Fearfully Made Boutique
01.2022 - 01.2024
Server
The Den American Diner
01.2018 - 01.2019
Security Officer
G4S/General Motors
01.2016 - 01.2018
Office Manager/Cashier/Receiving
Chief Supermarket
01.2015 - 01.2016
Assistant Store Manager
McDonald's
01.2007 - 01.2014
High School Diploma -
Bryan High School