Luis Barriga
Miami,FL
Summary
Dynamic operations manager with proven leadership at El Monito Restaurant, enhancing customer satisfaction through effective team management and process improvement. Skilled in conflict resolution and communication, I foster a positive environment while driving operational excellence. Trusted for my analytical approach, I consistently deliver results that exceed expectations.
Overview
5
5
years of professional experience
Work History
Customer Service & Operations
Pulse Padel Hub
01.2024 - Current
- Managed daily operations of the club, including opening and closing procedures.
- Organized and coordinated club activities, ensuring a smooth and enjoyable experience for members and guests.
- Handled sales transactions and maintained a clean, organized, and welcoming environment.
- Trusted by the owner and patrons to uphold high service standards and ensure a peaceful atmosphere.
- Strengthened managerial and customer service skills through direct interaction with clients and team management.
Head Coach
North Miami Tennis Academy
01.2022 - Current
- Coached athletes who participated in national and international tennis tournaments.
- Prepared athletes physically and mentally for competitive events, contributing to their overall performance.
- Developed strong leadership and communication skills while working closely with both players and management.
- Trusted by the Director of the academy for responsibility and excellence in coaching and mentorship.
Operations Manager
El Monito Restaurant
01.2021 - 01.2022
- Managed daily operations of a family-owned fast food restaurant, overseeing staff and ensuring optimal service.
- Led efforts to improve customer satisfaction, focusing on organizational efficiency and cleanliness.
- Enhanced leadership, managerial, and customer service skills by addressing customer needs and managing a team.
- Contributed to the restaurant's success through problem-solving and continuous improvements in operations.
Education
Bachelor of Science - Economics
Florida International University
Miami, FL12.2026
Associate of Arts -
Miami Dade College
Miami, FL12.2024
General Studies -
West Chester University of Pennsylvania
West Chester, PA12.2023
Skills
- Leadership
- Communication
- Customer service
- Team management
- Decision making
- Organizational skills
- Process improvement
- Team collaboration
- Calm under pressure
- Analytical
- Problem resolution
- Attention to detail
- Multitasking
- Conflict resolution
- Friendly, positive attitude
Organizations
- Member, Economics and Finance Society
- Member, Investment Group
- Participant, Michael Horrocks Leadership Institute's Emerging Leaders Conference for Varsity Athletes
- Member, The National Society of Leadership and Success (NSLS)
Timeline
Customer Service & Operations
Pulse Padel Hub
01.2024 - Current
Head Coach
North Miami Tennis Academy
01.2022 - Current
Operations Manager
El Monito Restaurant
01.2021 - 01.2022
Bachelor of Science - Economics
Florida International University
Associate of Arts -
Miami Dade College
General Studies -
West Chester University of Pennsylvania