Kirsten Sanguillen
Moreno Valley,CA
Summary
Compassionate and detail-oriented professional with extensive experience in behavioral health, child welfare support, community assistance, customer service, and logistics operations. Skilled in case documentation, client advocacy, intake support, confidential records management, and connecting families to community resources. Experienced working with children and families in structured service environments while maintaining compliance with agency and state standards. Seeking a Social Worker, Social Services Assistant, or County position where I can contribute to the safety, well-being, and empowerment of individuals and families.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
Work History
Sales Associate
Lowes Home Improvment
08.2022 - Current
- Assisted customers with product selection and provided detailed information, enhancing overall shopping experience and satisfaction.
- Maintained inventory levels by restocking shelves and organizing displays, ensuring product availability for customer needs.
- Collaborated with team members to optimize store layout and merchandising, resulting in improved product visibility and sales.
Behavior Interventionist
California Psychcare, Inc
04.2022 - Current
- Provide one-on-one behavioral intervention services for children and adolescents diagnosed with autism.
- Implement individualized treatment plans focused on communication, emotional regulation, and independent living skills.
- Accurately document session notes, client behaviors, and progress reports in compliance with agency and state standards.
- Collaborate with families, supervisors, and clinical teams to ensure service effectiveness and continuity of care.
Volunteer
CSW
02.2026 - 05.2026
- Assisted child welfare staff with case documentation and file organization.
- Helped families understand and access county and community resources.
- Maintained strict confidentiality of sensitive child and family information.
- Supported child safety initiatives and family stabilization efforts.
Volunteer
Social Service Advocates
02.2026 - 05.2026
- Community Service Assistant
Assisted clients with accessing social services and community-based programs.
Provided clerical support including scheduling, intake assistance, documentation, and follow-up communication.
Responded to client inquiries and directed individuals to appropriate resources.
Supported daily office operations to ensure timely service delivery.
Waitress
Woody's
04.2021 - 06.2021
- Delivered exceptional customer service by efficiently managing orders and ensuring timely food delivery to patrons.
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere for guests.
- Assisted in training new staff on menu offerings and service protocols, improving team efficiency and performance.
Package Handler
FedEx
12.2020 - 03.2021
- Efficiently sorted and loaded packages onto delivery vehicles, ensuring timely dispatch and operational efficiency.
- Maintained cleanliness and organization of work areas, contributing to a safe and productive environment.
- Collaborated with team members to optimize workflows, reducing package handling time and increasing throughput.
Delivery Driver
SDLA Express- Amazon
07.2019 - 03.2020
- Delivered packages efficiently, ensuring accurate and timely distribution to enhance customer satisfaction and retention.
- Maintained vehicle cleanliness and operational readiness by performing regular inspections, contributing to safety and reliability.
- Followed established routes and delivery protocols, resulting in consistent on-time deliveries and reduced operational delays.
- Communicated effectively with team members and customers to resolve delivery issues, fostering a collaborative work environment.
- Utilized handheld devices for tracking shipments and updating delivery statuses, improving overall workflow efficiency.
Cashier/Customer Service Representative
Crews of California
05.2017 - 01.2019
- Delivered exceptional customer service by addressing inquiries and resolving issues, enhancing the shopping experience for all customers.
- Operated the cash register efficiently, processing transactions accurately and ensuring minimal wait times for customers.
- Maintained a clean and organized checkout area, contributing to a welcoming environment and promoting customer satisfaction.
Cashier/Material Handler
Goodwill Industries Of California
05.2014 - 12.2016
- Processed customer transactions accurately while maintaining a clean and organized checkout area to enhance efficiency.
- Managed inventory by restocking merchandise and ensuring proper product placement to improve store presentation.
- Assisted in training new cashiers on operational procedures and customer service best practices, fostering a collaborative team environment.
Cashier/Shipping and Receiving Associate
Burlington Coat Factory
03.2011 - 11.2013
- Processed cash transactions accurately and efficiently, ensuring a smooth checkout experience for customers.
- Managed inventory levels by receiving shipments and organizing stock, contributing to operational efficiency.
- Assisted in maintaining a clean and organized sales floor, enhancing the shopping environment for customers.
Aircraft Cleaner
Evergreen Eagle
01.2010 - 12.2010
- Cleaned aircraft interiors and exteriors to ensure compliance with safety and cleanliness standards, enhancing operational readiness.
- Performed detailed inspections of aircraft surfaces for cleanliness and maintenance needs, preventing potential delays in service.
- Operated specialized cleaning equipment and tools to maintain operational efficiency and uphold company quality standards.
Aircraft Cabin Cleaner/Airport Ramp Agent
Swissport International
07.2005 - 02.2009
- Maintained cleanliness and organization of aircraft interiors, ensuring passenger safety and comfort standards were consistently met.
- Conducted thorough inspections of cabin areas to identify and address any potential safety hazards or maintenance needs.
- Collaborated with ramp agents to efficiently manage luggage handling, contributing to timely aircraft departures and arrivals.
Education
Lakewood High School
Lakewood, CA06.2005
Some College (No Degree) - General Studies
Long Beach City College
Long Beach, CASkills
Social Services Assistance
Child Welfare Assistance
Case Documentation & Record Keeping
Client Intake & Resource Referral
Behavioral Intervention Services
Confidential Records Management
Microsoft Outlook & Administrative Support
Community Outreach & Advocacy
Crisis Awareness & De-escalation
Customer Service & Public Assistance
Team Collaboration
Inventory & Logistics Operations
Provided general clerical and administrative support to ensure efficient office operations
Answered and directed incoming phone calls while assisting clients and staff with inquiries
Scheduled appointments, meetings, and maintained office calendars
Organized and maintained physical and electronic filing systems for client and office records
Entered, updated, and verified client information and documentation in office databases
Prepared and processed forms, reports, and correspondence as needed
Assisted with intake paperwork and ensured documents were complete and accurate
Maintained confidentiality when handling sensitive and personally identifiable information
Performed scanning, copying, faxing, and distribution of important documents
Coordinated communication between staff, clients, and community agencies
Assisted with office supply inventory and restocking when needed
Provided administrative support to supervisors and team members to maintain workflow
Timeline
Volunteer
CSW
02.2026 - 05.2026
Volunteer
Social Service Advocates
02.2026 - 05.2026
Sales Associate
Lowes Home Improvment
08.2022 - Current
Behavior Interventionist
California Psychcare, Inc
04.2022 - Current
Waitress
Woody's
04.2021 - 06.2021
Package Handler
FedEx
12.2020 - 03.2021
Delivery Driver
SDLA Express- Amazon
07.2019 - 03.2020
Cashier/Customer Service Representative
Crews of California
05.2017 - 01.2019
Cashier/Material Handler
Goodwill Industries Of California
05.2014 - 12.2016
Cashier/Shipping and Receiving Associate
Burlington Coat Factory
03.2011 - 11.2013
Aircraft Cleaner
Evergreen Eagle
01.2010 - 12.2010
Aircraft Cabin Cleaner/Airport Ramp Agent
Swissport International
07.2005 - 02.2009
Lakewood High School
Some College (No Degree) - General Studies
Long Beach City College