Kirsten Seyler
Atlanta
Summary
Dynamic and detail-oriented professional with experience as a 911 Emergency Dispatcher at Atlanta Texas Police Department. Expert in crisis management and effective prioritization, ensuring rapid response to emergencies. Proven ability to maintain composure under pressure while delivering exceptional service and enhancing situational awareness in high-stakes environments.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
911 Emergency Dispatcher
Atlanta Texas Police Department
06.2023 - 07.2025
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Waitress
Auntie Skinners River Boat Club
09.2022 - 03.2023
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Proved successful working within tight deadlines and a fast-paced environment.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
High School Diploma -
Howard W. Blake Highschool
Tampa, FLAssociate of Applied Science - Criminal Justive
Texarkana College
Texarkana, TX05-2025
High School Diploma -
Atlanta High School
Atlanta, TX05-2022
Skills
- Enhanced situational awareness
- Effective prioritization strategies
- Insightful information retrieval
- Proficient in map interpretation
- Crisis management techniques
- Understanding of departmental operational guidelines
- Rapid response analysis
- Multitasking and prioritization
- Call management
- Works Well Under Pressure
- Decision-making
- Active listening
- Verbal and written communication
- Service prioritization
- Guest seating
- Safe food handling
- Inventory management
- Suggestive selling
- Price memorization
Languages
English
Native or Bilingual
ASL
Limited Working
Timeline
911 Emergency Dispatcher
Atlanta Texas Police Department
06.2023 - 07.2025
Waitress
Auntie Skinners River Boat Club
09.2022 - 03.2023
High School Diploma -
Howard W. Blake Highschool
Associate of Applied Science - Criminal Justive
Texarkana College
High School Diploma -
Atlanta High School
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