Deanna Masneri
Watertown,NY
Summary
Proven adeptness in task prioritization and enhanced situational awareness demonstrated at Jefferson County Fire & Emergency Services. Excelled in high-stress situations, achieving efficient decision-making and effective multitasking. Skilled in data entry and customer service, significantly improving response times and customer satisfaction.
Overview
15
15
years of professional experience
Work History
911 Emergency Dispatcher
Jefferson County Fire & Emergency Services
10.2023 - Current
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
Server
Texas Roadhouse
03.2015 - 11.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Stayed up-to-date on menu changes to help customers make food choices.
Barista
Starbucks
10.2015 - 05.2018
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Used POS system to accurately enter orders and process payments.
Front End Associate
Aldi Foods
09.2014 - 02.2015
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Completed daily tasks accurately and on-time to support shop needs.
- Checked incoming orders and organized new stock.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Food Court
Costco
09.2010 - 08.2014
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Accurately operated cash register to process customer payments.
- Prepared salads, soups and sandwiches for customers.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Worked well in a team setting, providing support and guidance.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
High School Diploma -
Service High School
Anchorage, AK05-2010
Skills
- Task Prioritization
- Enhanced Situational Awareness
- Information intake
- Decision-making
- Adaptability in Stressful Situations
- Data entry
- Effective Multitasking
- Drawer balancing
- Customer service
Timeline
911 Emergency Dispatcher
Jefferson County Fire & Emergency Services
10.2023 - Current
Barista
Starbucks
10.2015 - 05.2018
Server
Texas Roadhouse
03.2015 - 11.2023
Front End Associate
Aldi Foods
09.2014 - 02.2015
Food Court
Costco
09.2010 - 08.2014
High School Diploma -
Service High School
Similar Profiles
Shannon MoffettShannon Moffett
911 Emergency Dispatcher at Jefferson County Fire & Emergency Management911 Emergency Dispatcher at Jefferson County Fire & Emergency Management
Joshua SmithJoshua Smith
EMT - Technician at Jefferson County Emergency Services AgencyEMT - Technician at Jefferson County Emergency Services Agency
Karen ParkerKaren Parker
Administrative Secretary at Clayton County Fire & Emergency ServicesAdministrative Secretary at Clayton County Fire & Emergency Services