Robert Dowty
Tucson,AZ
Summary
Detail-oriented emergency dispatcher with a track record of enhancing response effectiveness through strategic call prioritization and resource allocation. Leadership experience in supervising communications center operations and training personnel ensures a cohesive, high-performing team focused on public safety.
Overview
9
9
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Pima County Sheriff's Department
Tucson, USA
08.2024 - Current
- Receive incoming 911 calls for Law Enforcement Agency
- Highly skilled at prioritizing calls based on level of urgency and dispatching appropriate personnel accordingly.
- Demonstrated ability to quickly assess emergency situations and provide appropriate instructions.
- Dispatch received calls to deputies within the correct districts
- Effectively monitored radio traffic and maintained contact with field units during active incidents.
- Redirected fire and medical calls to agencies, ensuring prompt responses.
- Oversaw Communications Center operations in acting supervisory role, facilitating smooth workflow and team coordination.
- Served as a trainer in the Communications Center, providing guidance on procedures and protocols.
- Obtained Arizona Post General Instructor certification to enhance instructional capabilities in law enforcement training.
Adult Probation Officer
Pima County Superior
Tucson, USA
03.2024 - 08.2024
- Supervised individuals in criminal justice system to ensure compliance with court-ordered conditions, promoting accountability and rehabilitation.
- Enforced sanctions against offenders violating release terms, contributing to the integrity of the probation process.
- Assessed risk factors associated with offender behavior to determine appropriate supervision strategies.
- Developed and implemented case plans for adult offenders to ensure successful completion of probation requirements.
- Counseled probationers on life skills such as budgeting, parenting techniques, conflict resolution strategies and employment readiness.
- Participated in case management meetings with prosecutors, defense attorneys, and judicial officers to facilitate collaborative decision-making.
911 Emergency Dispatcher
Pima County Sheriff s Department
Tucson, Arizona
10.2018 - 03.2024
- Receive incoming 911 calls for a Law Enforcement Agency.
- Assessed emergency situations rapidly and provided critical instruction to callers, enhancing response effectiveness.
- Prioritized calls based on urgency and dispatched appropriate personnel, ensuring timely and appropriate resource allocation.
- Dispatch received calls to deputies within correct districts.
- Redirect calls for fire/medical to the appropriate agency.
- Monitored radio traffic and maintained contact with field units during active incidents to ensure coordinated response.
- Proficient in the use of multi-line telephone systems, computer aided dispatch systems, and other related equipment.
- Trained new staff on communication protocols and procedures in the center.
- Oversaw daily operations of the communications center in the supervisor's absence.
- Provided emotional support and resources to peers within the department.
Merchandising Execution Associate
The Home Depot
Tucson, USA
12.2016 - 10.2018
- Executed planogram, pricing, and signage updates, fostering exceptional customer experiences.
- Maximized sales performance by executing weekly store plans and resetting product displays.
- Optimized store layouts through strategic placement of products across departments.
- Cultivated relationships with store personnel to enhance implementation of merchandising strategies.
- Executed and audited store signage and visual merchandising elements, ensuring compliance with company standards.
- Enhanced customer service through accurate merchandising and precise store pricing and signage.
- Demonstrated ability to work effectively with cross-functional teams in a fast-paced environment.
Education
Master of Arts - Criminal Justice
American Military University
12-2026
Bachelor's degree - Criminal Justice
American Military University
12-2023
Diploma -
Thunderbird High School
AZ05-2003
Skills
- NCIC database expertise
- Dispatch coordination
- Safety protocols
- Typing proficiency
- Computer skills
- Office Suite proficiency
- Team coordination
- Clear directions
- Information relay
- Task prioritization
- Supervision experience
- Leadership abilities
- Security management
- Customer service excellence
- Conflict resolution
- Active listening
- Written communication
- Communication skills
Certification
- AZ Post General Instructor, Pima County Sheriff Department, 2021
- Certified Notary Public, Arizona Notary Public Commission, #634705
- Notary Signing Agent
Timeline
911 Emergency Dispatcher
Pima County Sheriff's Department
08.2024 - Current
Adult Probation Officer
Pima County Superior
03.2024 - 08.2024
911 Emergency Dispatcher
Pima County Sheriff s Department
10.2018 - 03.2024
Merchandising Execution Associate
The Home Depot
12.2016 - 10.2018
Master of Arts - Criminal Justice
American Military University
Bachelor's degree - Criminal Justice
American Military University
Diploma -
Thunderbird High School