Kailey Dean
Walnut Ridge,AR
Summary
Experienced 911 Emergency Dispatcher with a strong track record at Randolph County Sheriff Office, adept at managing high-pressure scenarios. Proven ability to enhance response times through exceptional situational awareness and critical thinking. Proficient in computer-aided dispatching and active listening, contributing to improved operational efficiency and support for first responders. Dedicated to mentoring new dispatchers, ensuring effective team integration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Randolph County Sheriff Office
12.2023 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Collaborated with supervisors to identify areas of improvement within departmental procedures, leading to enhanced operational efficiency.
- Assisted in the development of new training programs for incoming 911 Emergency Dispatchers to enhance performance levels.
- Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.
Farm Hand
Tweedy Egg Farm
Maynard, AR
12.2020 - 03.2024
911 Emergency Dispatcher
Lawrence County E911
08.2023 - 12.2023
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Strengthened teamwork among dispatch staff through collaboration on complex cases requiring coordinated efforts from multiple agencies.
911 Dispatcher
Randolph County Sheriff's Office
Pocahontas, AR
04.2022 - 07.2023
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
Education
Pocahontas High School
Pocahontas, AR05.2022
Skills
- Patience and tolerance
- Memory retention
- Prioritization
- Situational awareness
- Typing speed
- Information gathering
- Assertiveness
- Geographical expertise
- Problem-solving
- Critical thinking
- Works Well Under Pressure
- Teamwork and collaboration
- Active listening
- Computer skills
- Information intake
- Decision-making
- Data entry proficiency
- Information documentation
- System maintenance
- Map reading
- Emergency assessment
- Computer-aided dispatching
- Police and fire procedures
- Prioritizing situations
- Coaching and mentoring
- NCIC database
- 911 system information databases
- Flexible schedule
- Time management
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Team collaboration
Certification
ACIC Level 1 certification
ACIC Level 2 certification
Timeline
911 Emergency Dispatcher
Randolph County Sheriff Office
12.2023 - Current
911 Emergency Dispatcher
Lawrence County E911
08.2023 - 12.2023
911 Dispatcher
Randolph County Sheriff's Office
04.2022 - 07.2023
Farm Hand
Tweedy Egg Farm
12.2020 - 03.2024
Pocahontas High School