Kirsten Smith
Plano,TX
Summary
Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
ESS
03.2024 - Current
- Collaborate with other educators to plan and review instruction.
- Follow lesson plans designed by absent teachers.
- Implement classroom management techniques to maintain positive learning environment.
Bodily Injury Claims Supervisor
GEICO Insurance Companies
09.2003 - 12.2023
- Collaborated with various departments to develop and implement strategies for improving overall claims handling process.
- Conducted continuing education courses for claims professionals
- Optimized case management with establishment of best practices.
- Determined proper course of action for claims processing.
- Fostered positive work environment that promoted collaboration, teamwork, and open communication among staff members.
- Ensured timely resolution of escalated claims by working closely with legal counsel and other stakeholders.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Bodily Injury Claims Specialist
SAFECO Insurance Companies
05.1998 - 09.2003
- Ensured compliance with state regulations during every stage of the claims process, minimizing risk for both the company and policyholders.
- Conducted full claim investigations and reported updates and legal actions.
- Attended mediations or arbitration hearings when necessary, representing the company's interests professionally and effectively.
- Reduced company exposure to potential lawsuits by identifying potential fraud and adhering to legal guidelines during claim handling.
- Traveled nationwide to roll out and train new claims computer systems
Case Management Specialist
Texas Dept Of Health & Human Services
07.1996 - 04.1998
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Maintained accurate records and documentation, ensuring compliance with regulatory requirements and facilitating seamless audits.
- Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
- Participated in community events to promote services and engage with public.
Education
MBA -
The University of Texas At Dallas
Richardson, TX05.2013
Bachelor of Arts - Psychology And Spanish
University of Texas At Austin
Austin, TX05.1996
Certification
- Senior Claims Law Associate
- Associate in Claims
- Certified Master Inter-company Arbitrator
- CPR
Additional Information
Girl Scout Troop Leader 2015 - present
- Lesson Planning
- Activity management
- Lesson implementation
- Organization and Planning
- Teaching Life Skills
- Group and individual instruction for badge and upper level awards
- Behavior Management
- Supervise and chaperone troop on educational, camping, and service events
Timeline
Substitute Teacher, K-12
ESS
03.2024 - Current
Bodily Injury Claims Supervisor
GEICO Insurance Companies
09.2003 - 12.2023
Bodily Injury Claims Specialist
SAFECO Insurance Companies
05.1998 - 09.2003
Case Management Specialist
Texas Dept Of Health & Human Services
07.1996 - 04.1998
MBA -
The University of Texas At Dallas
Bachelor of Arts - Psychology And Spanish
University of Texas At Austin
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