Kirsten Timmerding
Covington,KY
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Provider Support Technician
Divisions Maintenance Group
Cincinnati, OH
09.2021 - 02.2024
- Answered inbound calls, chats and emails to facilitate provider support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Consulted with customers to resolve billing issues.
- Set up and activated providers accounts.
- Wrote several knowledge base articles regarding the new website and app.
Customer Service Representative
Staples
Florence, KY
06.2017 - 09.2021
- Asked open-ended questions to assess customer needs.
- Investigated and resolved customer inquiries and complaints in a timely and empathic manner.
- Learned, referenced and applied product knowledge information.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Emailed customers regarding order that have missing information on a weekly report.
- Buddy training new Copy & Print associates who are new to the sales floor.
Customer Service Representative
Citi Bank Corporate
Florence, KY
11.2015 - 06.2017
- Effectively managed a high volume of inbound and outbound customer call.
- Managed customer calls effectively and efficiently in a complex, fast paced and challenging call center environment.
Education
Associate of Arts - Accounting
Brown Mackie College - Atlanta
Fort Mitchell, KY05-2008
Skills
- Customer Service
- Multi-Line Phone Systems
- Product and Service Knowledge
- LiveChat Messaging
- Microsoft Office Expertise
Timeline
Provider Support Technician
Divisions Maintenance Group
09.2021 - 02.2024
Customer Service Representative
Staples
06.2017 - 09.2021
Customer Service Representative
Citi Bank Corporate
11.2015 - 06.2017
Associate of Arts - Accounting
Brown Mackie College - Atlanta
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