Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Community Involvement
Timeline
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Kirsten Gutierrez

Kingsville

Summary

Organized and dependable candidate that is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent time management and problem-solving skills, also known for reliability, with a capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Team Lead

Petsense
03.2020 - 04.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Enhanced customer experience with engaging animal demonstrations and sharing educational information on proper pet care.
  • Provided personalized service to customers by recommending products tailored to their individual pet''s needs, leading to increased customer loyalty.
  • Promoted adoption events at the store, increasing awareness of local rescue organizations and helping find homes for pets in need.
  • Participated in ongoing training opportunities provided by management to stay current on industry trends, new products, and best practices in pet care.

Classification

GEO Coastal Bend Detention Center
09.2017 - 02.2020
  • Established a strong track record as Senior Classification Officer by consistently meeting project goals while maintaining strict adherence to regulatory standards.
  • Participated in training programs to enhance professional skills related to customs procedures, classification, valuation, and enforcement tactics.
  • Interviewed inmates and prepared classification and progress reports.
  • Assisted in the booking process of new inmates, ensuring accurate documentation and proper classification.

Medical Health Provider

Angel Bright
07.2011 - 01.2018
  • Coordinated care with physicians, specialists, and ancillary staff to ensure seamless patient experiences.
  • Developed strong relationships with patients and families, fostering trust and open communication.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Maintained a clean and well organized home for patients as well as at home physical therapy visits.

Receptionist Team Leader

Thomas J. Henry
05.2014 - 12.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.

Cashier, Cook, Team Leader

Dairy Queen
05.2009 - 09.2014
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Package Handler

FedEx
02.2012 - 01.2013
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Followed safety regulations to maintain safe work environment.

Education

High School Diploma -

H.M. King
Kingsville, Texas
2011

Associate of Arts - Education

Coastal Bend College
Kingsville, TX

Bachelor of Arts - Education

Texas A&M University of Kingsville
Kingsville, Texas

Skills


  • Classroom Management
  • Conflict Resolution
  • Social Media Marketing
  • Project Management
  • Schedule Management
  • Microsoft Office

Certification

  • CPR Certified
  • Food Handlers License
  • Certified Home Health Aide
  • Computer Analysis
  • Employee Management

Affiliations

  • Blue Bonnet Drama Club
  • Delta Phi Epsilon Sorority
  • Diabetic Courses and Classes
  • Nutritional Class Tutor
  • Handgun Awareness Safety Classes

Community Involvement

I was involved for four years with the Blue Bonnet Drama Club as a Treasury and Vice President. This gave me solid foundation in communication, community service, and financial management skills. It was a great experience interfacing with the community and different businesses while performing community service projects. I was also active in FFA and 4-H Clubs where I raised/showed market goats for four years. It taught me how to be responsible and dependable, along with consistency and patients. I was also involved in the Delta Phi Epsilon sorority at Texas A&M University-Kingsville. It was an amazing experience learning different skill sets for future endeavors and it taught me time management with school and other curricular activities.

Timeline

Team Lead

Petsense
03.2020 - 04.2023

Classification

GEO Coastal Bend Detention Center
09.2017 - 02.2020

Receptionist Team Leader

Thomas J. Henry
05.2014 - 12.2016

Package Handler

FedEx
02.2012 - 01.2013

Medical Health Provider

Angel Bright
07.2011 - 01.2018

Cashier, Cook, Team Leader

Dairy Queen
05.2009 - 09.2014

High School Diploma -

H.M. King

Associate of Arts - Education

Coastal Bend College

Bachelor of Arts - Education

Texas A&M University of Kingsville

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Kirsten Gutierrez