Kirsten Gutierrez
Kingsville
Summary
Organized and dependable candidate that is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent time management and problem-solving skills, also known for reliability, with a capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Lead
Petsense
Kingsville, TX
03.2020 - 04.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Worked different stations to provide optimal coverage and meet production goals.
- Enhanced customer experience with engaging animal demonstrations and sharing educational information on proper pet care.
- Provided personalized service to customers by recommending products tailored to their individual pet''s needs, leading to increased customer loyalty.
- Promoted adoption events at the store, increasing awareness of local rescue organizations and helping find homes for pets in need.
- Participated in ongoing training opportunities provided by management to stay current on industry trends, new products, and best practices in pet care.
Classification
GEO Coastal Bend Detention Center
Robstown, Texas
09.2017 - 02.2020
- Established a strong track record as Senior Classification Officer by consistently meeting project goals while maintaining strict adherence to regulatory standards.
- Participated in training programs to enhance professional skills related to customs procedures, classification, valuation, and enforcement tactics.
- Interviewed inmates and prepared classification and progress reports.
- Assisted in the booking process of new inmates, ensuring accurate documentation and proper classification.
Medical Health Provider
Angel Bright
Corpus Christi, Texas
07.2011 - 01.2018
- Coordinated care with physicians, specialists, and ancillary staff to ensure seamless patient experiences.
- Developed strong relationships with patients and families, fostering trust and open communication.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Maintained a clean and well organized home for patients as well as at home physical therapy visits.
Receptionist Team Leader
Thomas J. Henry
Corpus Christi, Texas
05.2014 - 12.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Cashier, Cook, Team Leader
Dairy Queen
Riviera, TX
05.2009 - 09.2014
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Package Handler
FedEx
Corpus Christi, Texas
02.2012 - 01.2013
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Followed safety regulations to maintain safe work environment.
Education
High School Diploma -
H.M. King
Kingsville, Texas2011
Associate of Arts - Education
Coastal Bend College
Kingsville, TXBachelor of Arts - Education
Texas A&M University of Kingsville
Kingsville, TexasSkills
- Classroom Management
- Conflict Resolution
- Social Media Marketing
- Project Management
- Schedule Management
- Microsoft Office
Certification
- CPR Certified
- Food Handlers License
- Certified Home Health Aide
- Computer Analysis
- Employee Management
Affiliations
- Blue Bonnet Drama Club
- Delta Phi Epsilon Sorority
- Diabetic Courses and Classes
- Nutritional Class Tutor
- Handgun Awareness Safety Classes
Community Involvement
I was involved for four years with the Blue Bonnet Drama Club as a Treasury and Vice President. This gave me solid foundation in communication, community service, and financial management skills. It was a great experience interfacing with the community and different businesses while performing community service projects. I was also active in FFA and 4-H Clubs where I raised/showed market goats for four years. It taught me how to be responsible and dependable, along with consistency and patients. I was also involved in the Delta Phi Epsilon sorority at Texas A&M University-Kingsville. It was an amazing experience learning different skill sets for future endeavors and it taught me time management with school and other curricular activities.
Timeline
Team Lead
Petsense
03.2020 - 04.2023
Classification
GEO Coastal Bend Detention Center
09.2017 - 02.2020
Receptionist Team Leader
Thomas J. Henry
05.2014 - 12.2016
Package Handler
FedEx
02.2012 - 01.2013
Medical Health Provider
Angel Bright
07.2011 - 01.2018
Cashier, Cook, Team Leader
Dairy Queen
05.2009 - 09.2014
High School Diploma -
H.M. King
Associate of Arts - Education
Coastal Bend College
Bachelor of Arts - Education
Texas A&M University of Kingsville