Gracie Felter
West Monroe,Louisiana
Summary
Experienced retail team lead with a record of driving sales, optimizing store operations, and supporting team development. Skilled in inventory management, customer service, and merchandising with a focus on creating a positive shopping experience for customers. Adept at training and motivating associates, ensuring compliance with company standards, and coordinating daily operations to meet performance goals. Passionate about learning, growing, and working with a team, with a hands-on style that fosters collaboration and efficiency.
Overview
2
2
years of professional experience
Work History
Dog Groomer
Petsense
09.2024 - 04.2025
- Executed grooming services using clippers, scissors, and brushes to achieve desired styles.
- Bathed and dried pets, ensuring comfort and cleanliness during grooming sessions.
- Maintained hygiene standards by cleaning grooming area and tools regularly.
- Guided pet owners in selecting suitable grooming services tailored to individual needs.
- Scheduled appointments with proactive reminder calls and texts for clients.
- Managed business Facebook profile to promote services through graphic design.
- Educated pet owners on at-home maintenance techniques between visits.
Team Lead
Petsense
09.2023 - 09.2024
- Collaborated with team members to enhance workflow efficiency by understanding operational processes.
- Assisted in onboarding new employees by training on safety protocols and standard operating procedures.
- Supported daily operations through monitoring inventory levels and restocking supplies as necessary.
- Contributed to team meetings by sharing feedback and discussing project updates for ongoing improvement.
- Checked in freight deliveries from trucks weekly to ensure inventory accuracy.
- Oversaw multiple tills and safe management to guarantee financial security.
- Completed store opening and closing duties, including cleaning, returns, counting deposits, and filling out paperwork.
Team Member
Petsense
05.2023 - 09.2024
- Collaborated with team to maintain cleanliness and organization of workspace.
- Assisted customers by providing product information and recommendations.
- Operated cash register, ensuring accurate transactions and customer satisfaction.
- Supported team in achieving daily operational goals through efficient task execution.
- Adapted quickly to changing priorities and customer demands, maintaining service quality.
- Developed strong cooperative relationships with coworkers and managers.
Education
Psychology
University of Louisiana At Monroe
Monroe, LASkills
- Patience and empathy
- Relationship building
- Customer service
- Appointment scheduling
- Safety procedures
- Sanitation practices
- Verbal and written communication
- Facility policies and procedures
- Marketing and promotion
- Customer communication
Timeline
Dog Groomer
Petsense
09.2024 - 04.2025
Team Lead
Petsense
09.2023 - 09.2024
Team Member
Petsense
05.2023 - 09.2024
Psychology
University of Louisiana At Monroe
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