Kirsten Warren
Newport Beach Country Club
Newport Beach,CA
2
Languages
5
years of professional experience
Account Management Professional experienced in client relationship building and satisfaction enhancement. Developed tailored solutions that drove revenue growth through strategic proposals while effectively coordinating recreational activities to elevate guest experiences. Camp Counselor background in youth development and outdoor education fostered positive, inclusive environments through activity planning and conflict resolution.
Work History
Recreation Attendant
4 Months- Monitored pool and recreation areas to maintain safe, clean, guest-ready conditions throughout operating hours.
- Assisted members with towel service, equipment setup, and recreation facility directions.
- Inspected fitness and leisure equipment for damage, reporting issues promptly to management.
- Sanitized high-touch surfaces and recreation supplies to support health and safety standards.
- Supervised campers during daily activities, maintaining a safe and engaging environment.
- Led group games, arts, and outdoor programs aligned with camp schedules.
- Monitored camper behavior and addressed conflicts using positive discipline techniques.
- Reinforced safety rules, emergency procedures, and participation expectations throughout camp.
- Supported children by actively listening and offering encouragement.
National Account Specialist
1 Year 4 Months- Managed national account relationships, enhancing client satisfaction and retention.
- Managed customer relationships to ensure satisfaction with the company's products and services.
- Conducted regular follow-ups with clients, resolving service inquiries and strengthening relationships.
- Identified opportunities for additional revenue streams through cross-selling or upselling products or services.
- Analyzed customer needs to recommend tailored fire safety solutions.
- Assisted in developing tailored proposals for large-scale fire protection projects, addressing specific client needs.
- Conducted market research to identify new opportunities for business development.
- Supported training initiatives for new staff on account management best practices.
- Prepared regular reports on sales activities for upper management review.
Loan Car Agent
1 Year- Guided customers in selecting vehicles tailored to individual needs and preferences, enhancing their purchasing experience.
- Provided accurate information on vehicle features and pricing to clients.
- Managed customer inquiries through phone, email, and in-person interactions.
- Handled customer inquiries via phone, email, and in-person, ensuring timely and effective responses.
- Facilitated dealership events and specials for customers, enhancing overall engagement and participation.
- Engaged in team meetings to ensure alignment on product knowledge and service updates. regularly to discuss updates on products, services and policies changes.
- Documented customer interactions and organized accounts for streamlined follow-up and improved service continuity.
Show and Ride Coordinator
8 Months- Coordinated daily operations of park attractions and guest services to ensure smooth guest experiences.
- Implemented safety protocols to ensure a secure environment for guests and staff.
- Collaborated with departments to implement guest satisfaction strategies, resulting in improved guest experiences.
- Facilitated guest feedback sessions to identify and address improvement areas, enhancing overall park experiences.
- Resolved customer complaints promptly, ensuring company standards were maintained while improving guest relations.
- Provided training and support to new team members on operational procedures.
- Created engaging team events to strengthen relationships and improve workplace morale. to promote a positive work environment.
Sales Associate
5 Months- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale system.
- Handled returns and exchanges according to store policies.
- Ensured clean and organized sales floor displays to promote optimal product visibility.
- Coordinated with team members to efficiently restock merchandise, supporting continuous sales operations.
Education
High School Diploma
- 3.75 GPA
Associate of Science - Cardiovascular Technology
Skills
Account management
Client relations
Activity planning
Guest engagement
Emergency response
Leadership qualities
Activity coordination
Team player attitude
Activity scheduling
Report preparation
Problem solving
Team leadership
Languages
English
Native or Bilingual
French
Limited Working
Interests
Enjoy hobbies that combine physical activity with outdoor exploration.
Outdoor Recreation
Playing Sports
Running
Timeline
Recreation Attendant
Newport Beach Country Club
06.2026 - CurrentRead More
National Account Specialist
Consolidated Fire Protection
10.2024 - 02.2026Read More
Loan Car Agent
Irvine BMW
04.2023 - 04.2024Read More
Sales Associate
Lorna Jane
06.2021 - 11.2021Read More
Show and Ride Coordinator
Disnyland
05.2021 - 01.2022Read More
Alamo Heights High School
High School Diploma
Read More
Orange Coast College
Associate of Science from Cardiovascular Technology
Read More
Education and Training
other
References
References available upon request.