Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kirsten Winberry

Chesapeake,VA

Summary

I am a former customer service lead, with a two-year background in the food service industry. My area of expertise is excellent customer service and managing around 40 employees. I'd describe myself as a confident reliable worker who is dedicated to making a great impression in the workplace.

Overview

4
4
years of professional experience

Work History

Customer Service Lead

Harris Teeter
Chesapeake, VA
09.2022 - 05.2024
  • Handled customer inquiries and complaints in a professional manner.
  • Directed customer service staff activities, including training, coaching and performance management.
  • Resolved escalated issues from team members or customers in an efficient manner.
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Accurately completed customer transactions, including money transfers, payments and currency exchanges.

Deli Clerk

Publix
Franklin , TN
02.2022 - 07.2022
  • Greeted customers in a friendly and professional manner.
  • Maintained cleanliness of the deli area and equipment.
  • Trained new employees on proper handling of food, safety protocols, and customer service techniques.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.

Sandwich Artist

SUBWAY®Restaurants
Fort Campbell , KY
07.2020 - 12.2021
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Operated cash registers to process payments from customers.
  • Assisted in the training of new staff members on proper sandwich-making techniques.
  • Communicated effectively with co-workers regarding customer needs and concerns.

Education

High School Diploma -

Bristol Tennessee High School
Tennessee
05-2022

Some College (No Degree) - Business Administration

Tidewater Community College
Chesapeake, VA

Skills

  • Customer service excellence
  • Administrative duties
  • Order Management
  • Team training and development

References

References available upon request.

Timeline

Customer Service Lead

Harris Teeter
09.2022 - 05.2024

Deli Clerk

Publix
02.2022 - 07.2022

Sandwich Artist

SUBWAY®Restaurants
07.2020 - 12.2021

High School Diploma -

Bristol Tennessee High School

Some College (No Degree) - Business Administration

Tidewater Community College

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Kirsten Winberry