Kirsten Paige Gordon
Burleson,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Client Accounts Manager
InfoCision Management
Remote
08.2021 - 07.2022
- Point of contact between clients and call center, responsible for the creation and implementation of call center scripts and organizing plus conducting training classes for agents.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Kept track of KPI’s, managed accounts, tracked program results, defined computer report formats, and identified content needed to analyze results.
Sales Developer
InfoCIsion Management
03.2021 - 08.2021
- Assisted call center agents on live calls through the online TEAM’s chat and by remoting into their computers to show them how to navigate the client software.
Customer Service Representative
InfoCision Management
10.2020 - 03.2021
- Answered inbound calls and provided excellent customer service while helping customers manage their cable and internet bills.
Leasing Consultant / Assistant Manager
Highpoint Urban Living
02.2016 - 09.2019
- Lease up community, started as leasing consultant which turned into accepting an assistance manager role
- Responsible for monthly accounting/collection of rental payments, touring community with prospects, completing all leasing paperwork, organizing monthly events, online and outreach marketing.
Leasing Consultant
Orion at Oak Hill
01.2014 - 01.2016
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Education
Associate of Arts - Business Administration And Management
Tarrant County College District
Fort Worth, TX06.2018
Skills
- Flexible & Adaptable
- Conflict Resolution
- Leadership
- Self-motivated professional
- Data Entry
- Client Needs Assessment
- Technical Proficiency
- Managing Operations and Efficiency
Timeline
Client Accounts Manager
InfoCision Management
08.2021 - 07.2022
Sales Developer
InfoCIsion Management
03.2021 - 08.2021
Customer Service Representative
InfoCision Management
10.2020 - 03.2021
Leasing Consultant / Assistant Manager
Highpoint Urban Living
02.2016 - 09.2019
Leasing Consultant
Orion at Oak Hill
01.2014 - 01.2016
Associate of Arts - Business Administration And Management
Tarrant County College District
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